Employment & Internship
Opportunities

Position:         Community Social Worker
Department:  Behavioral Health
Status:              Full-Time, Non-Exempt
Reports to:    Naturally Occuring Retirement Communities Program Director
Location:        Hampden/Hampshire Counties

Responsibilities:

• Working with Older Adults: Provide personalized support to older adults in the community, addressing their emotional, social, and physical well-being.
• Home Visits and Assessments: Conduct home visits to assess the living conditions and needs of older adults, and develop individualized care plans.
• Liaise with Community Resources: Establish and maintain relationships with community resources, agencies, and organizations to ensure older adults have access to essential services and support.
• Weekly Supervision: Attend regular supervision sessions with a supervisor to discuss cases, seek guidance, and ensure quality service provision.
• Timely Report Filing: Maintain accurate records of client interactions, assessments, and service plans. Submit reports in a timely manner as required by the organization.
• Case Management: Provide comprehensive case management services to assigned clients, including coordinating care, referrals, and advocacy on their behalf.
• Community Needs Assessment: Collaborate with community partners to assess the ongoing needs of the older adult population in the community, identify gaps in services, and develop strategies to address them.
• Ongoing Supportive Visits: Conduct ongoing visits to older adults to monitor progress, offer emotional support, and adjust care plans as needed.

Performance Criteria

• Attention to time and detail, personal reliability
• Independence of function and judgment
• Timeliness and accuracy of management information
• Reliability and accuracy of communications, written and verbal
• Ability to relate to other staff, clients, managers, board, and the larger community in a manner that enhances the agency’s performance and image
• Technical competence in office operating systems

Qualifications

• An interest in working with older adults and a genuine passion for enhancing their quality of life.
• Experience working in the Jewish community and a familiarity with Jewish customs and traditions is a desired feature.
• A bachelor’s degree in social work, psychology, gerontology, or a related field. Relevant work experience may be considered in lieu of a degree.
• Strong communication and interpersonal skills, with the ability to establish rapport with older adults and their families.
• Knowledge of community resources and social service systems to effectively connect clients with appropriate support.
• Strong organizational skills and the ability to manage multiple cases efficiently.
• Cultural sensitivity and the ability to work with a diverse population.
• Compassion, empathy, and a commitment to upholding the highest ethical standards in social work practice.

We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

Position:          Emergency Housing Case Manager
Program:         New American Program
Status:             Full-time, Non-Exempt
Reports to:      Housing and Integration Specialist
Location:         Springfield, MA

Responsibilities:

• Provide transportation for clients to various appointments, including medical, educational, and social service appointments.
• Conduct intake assessments to determine clients’ housing needs.
• Develop individualized housing plans in collaboration with clients, identifying short-term and long-term goals for housing stability and self-sufficiency.
• Assist clients in accessing emergency housing resources, including shelters, transitional housing programs, and rapid rehousing assistance.
• Provide ongoing case management support to clients, including advocacy, crisis intervention, and assistance with navigating social service systems.
• Coordinate with internal and external partners to address clients’ needs comprehensively, including collaborating with healthcare providers, mental health agencies, substance abuse treatment centers, and legal services.
• Monitor clients’ progress towards housing goals, conducting regular check-ins and reassessments as needed.
• Assist clients in obtaining necessary documentation and completing housing applications, rental agreements, and other paperwork.
• Provide education and support to clients on topics such as budgeting, tenant rights, and maintaining housing stability.
• Maintain accurate and up-to-date client records, including case notes, service plans, and progress reports.
• Participate in staff meetings, trainings, and professional development activities to enhance knowledge and skills related to emergency housing and case management.

Qualifications:

• High school diploma or equivalent; Bachelor’s degree in related field preferred.
• Fluent in English and proficiency in at least one other language (Haitian Creole or Spanish Preferred).
• Experience working with diverse populations, particularly refugees or immigrants, and sensitivity to cultural differences.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• Valid driver’s license with a clean driving record and access to a reliable vehicle.
• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
• Proficiency in basic computer applications and willingness to learn new software programs.
• Flexibility to adapt to changing program needs and work occasional evenings or weekends, as required.

We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

Position:          Emergency Housing Case Manager
Program:         New American Program
Status:             Full-time, Non-Exempt
Reports to:      Housing and Integration Specialist
Location:         Springfield, MA

Responsibilities:

Work in collaboration with a Master’s Level clinician to provide intensive strength-based family therapy and behavioral intervention and assist the Master’s level clinician in meeting the Performance Specifications for In Home Therapy in bold type below:

• Complete a comprehensive home-based, behavioral health assessment inclusive of the age-appropriate version of the Massachusetts CANS that occurs in the youth’s home or another location of the family’s (TT&S will assist with information gathering, cultural consultation, and language support. Master’s Level Clinician will complete.)
• Development of a youth- and family-centered treatment plan in collaboration with the youth, parent(s)/guardian(s)/caregiver(s), and with required consent, in consultation with other providers. (TT&S will assist with information gathering, cultural consultation and language support. Master’s Level Clinician will complete.)

• Review and modification of the treatment plan as (Master’s Level Clinician will complete in consultation and collaboration with TT&5).
• Review/update or development of a Safety Plan and/or other Crisis Planning Tools (Safety Plan, Advance Communication to Treatment Providers, Supplements to Advance Communication and Safety Plan, Companion Guide for Providers on the Crisis Planning Tools for Families) in collaboration with the youth and parent/guardian/caregiver. (Master’s Level Clinician will complete in consultation with TT&5).
• Intensive Family Therapy that may include working with the entire family, or a subset of the family, to implement focused, structural, strategic, or behavioral techniques, or evidence-based interventions to enhance problem-solving, limit-setting, risk management/safety planning, communication, skill-building to strengthen the family, and to advance therapeutic goals or improve ineffective patterns of (collaborate with Master’s Level Clinician to identify specific activities to carry out treatment plan).
• Identification of community resources and development of natural supports for youth and parent(s)/caregiver(s) to support and sustain achievement of the youth’s treatment plan goals and objectives.
• Phone and face-to-face coordination with collateral providers, state agencies, ESP/Mobile Crisis Intervention, and other individuals or entities that may impact the youth’s treatment plan, subject to required consent.
• Referral and linkage to appropriate services along the continuum of care.
• Coaching in support of decision-making in both crisis and non-crisis situations.
• Skills training for youth and parent(s)/caregiver(s)
• Monitoring progress on attainment of treatment plan goals and objectives. *
• Compile and maintain timely, up-to-date, and accurate client records and progress notes according to JFS policies and
• Meet agency productivity
• Complete and submit all weekly billing documents, following agency protocols, in a timely manner.
• Attend weekly Individual or group supervision sessions with In Home Therapy clinical supervisors.
• Understand and practice agency mission, values, and policies.
• Be available for client emergencies (including after hours and on weekends).
• Maintain good relations within the community and other agencies.
• Cooperate and collaborate with other social service agencies that may work with clients and families.
• Perform all responsibilities within the framework of JFS’s mission and policies.
• Perform other duties as assigned.
• Perform translation and interpretation services for clients as needed.

Qualifications:

• Bachelor’s or Associate degree with related experience in human services, education, social work or health care.
• Experience providing services to refugee and/or immigrant populations.
• Computer literate.
• Ability to work in an ethnically diverse work.
• Capacity to deal with unpredictable situations and concerns.
• Ability to work autonomously.
• Must function well as part of a team.
• Valid Massachusetts’s driver’s license.
• Bilingual, Haitian Creole.

We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

Position Title: Master’s Level In Home Therapy Clinician|
Department:   Behavioral Health
Status:             Fulltime employment-based
Reports to:      Director of Behavioral Health  Services
Location:         Springfield

Responsibilities:

• Working as a team with a TT&S, provide intensive strength-based family treatment in the home.
• Ability to successfully engage and clinically work with a broad range of clients with varied challenges.
• Follow the performance standards for In-Home Therapy Services indicated in bold type below:
• Complete a comprehensive home-based, behavioral health assessment inclusive of the age appropriate version of the Massachusetts CANS that occurs in the youth’s home or another location of the family’s choice.
• Development of a youth- and family-centered treatment plan in collaboration with the youth, parent(s)/guardian(s)/caregiver(s), and with required consent, in consultation with other providers.
• Review and modification of the treatment plan as necessary.
• Review/update or development of a Safety Plan and/or other Crisis Planning Tools (Safety Plan, Advance Communication to Treatment Providers, Supplements to Advance Communication and Safety Plan, Companion Guide for Providers on the Crisis Planning Tools for Families) in collaboration with the youth and parent/guardian/caregiver.
• Intensive Family Therapy that may include working with the entire family, or a subset of the family, to implement focused, structural, strategic, or behavioral techniques, or evidence-based interventions to enhance problem-solving, limit-setting, risk management/safety planning, communication, skill-building to strengthen the family, and to advance therapeutic goals or improve ineffective patterns of interaction.
• Identification of community resources and development of natural supports for youth and parent(s)/caregiver(s) to support and sustain achievement of the youth’s treatment plan goals and objectives.
• Phone and face-to-face coordination with collateral providers, state agencies, ESP/Mobile Crisis Intervention, and other individuals or entities that may impact the youth’s treatment plan, subject to required consent.
• Referral and linkage to appropriate services along the continuum of care.
• Coaching in support of decision-making in both crisis and non-crisis situations
• Skills training for youth and parent(s)/caregiver(s)
• Monitoring progress on attainment of treatment plan goals and objectives.
• Overseeing TT&S in implementation of the treatment plan and working collaboratively to achieve goals. *
• Make full use of collateral resources and inter-agency or referral records in solving problems.
• Work with wrap around model and Systems of Care.
• Meet clinical productivity expectations.
• Compile and maintain timely and accurate client records according to JFS policies and procedures.
• Complete all billing documents following protocols and in a timely manner.
• Be available for client emergencies and respond to after-hours calls.
• Demonstrate knowledge and skills in the following areas: The needs of, and the identification of, abused and neglected children and adults; child development, life cycle issues, trauma, individual and family functioning; working with hard to reach or challenging individuals and families; collaborating with other disciplines and services, intensive family therapy and behavioral intervention techniques.
• Stay informed about trends within the agency, community, and profession that impact clients and the program; provide programmatic recommendations.
• Participate in agency meetings.
• Practice and promote cultural competence.
• Perform all responsibilities and duties within the framework of the Agency mission, policy and professional ethics.
• Perform other duties as assigned.

Performance Criteria:

• Achieve established best practice standards.
• Accomplishment of goals as set in the individualized treatment plans.
• Participate in constructive and productive relationships with co-workers, clients and community contacts.
• Respond to continuous quality improvement.

Qualifications:

• Master’s in Social Work.
• Experience working with children and adolescents.
• Experience working with a range of clinical issues impacting people at various life cycle stages.
• A high degree of clinical judgment, creativity and initiative.
• Excellent communication skills.
• MA driver’s license and daily access to a registered vehicle.
• Demonstrated ability to perform job responsibilities.
• Respect and appreciation of diverse cultures.
• Language preferred Haitian Creole.

We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

Position:          ESL Instructor
Program:         New American Program
Status:             Full-time, Non-Exempt
Reports to:      Learning and Job Skills Coordinator
Location:         Springfield, MA

Responsibilities:

• Leading, planning, and teaching ESL classes managed by JFS
• Referring clients to community partners and following up on their enrollment processes
• Teaching and assisting Digital Literacy sessions
• Helping clients navigate internal and external learning and vocational programs
• Assisting volunteer and assistant teachers in class preparation and material building
• Supporting the Learning Coordinator with the JFS ESL Coaching Program, including coach/ learner matching
• Tracking weekly attendance and updating client information in program databases
• Co-administering the WhatsApp groups for ESL classes

Qualifications:

• Bachelor’s degree in education or a related field.
• Fluent in English, proficiency in at least one other language preferred.
• Experience working with diverse populations, particularly refugees or immigrants, and sensitivity to cultural differences.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• Valid driver’s license with a clean driving record and access to a reliable vehicle.
• Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
• Proficiency in basic computer applications and willingness to learn new software programs.
• Flexibility to adapt to changing program needs and work occasional evenings or weekends, as required.

We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

Position Title: Literacy and Job Skills Coordinator
Department:    New American Program
Status:             Full-Time, Non-Exempt
Reports to:      Assistant Director, Refugee Self-Sufficiency
Location:        Springfield

Responsibilities:

• Develop learning plans and pathways with refugee clients in conjunction with the Employment Coordinator and Resettlement Coordinator.
• Utilize creative problem-solving skills to address challenges faced by refugees in accessing education and employment opportunities.
• Engage with local community stakeholders, including employers, educational institutions, and service providers, to enhance opportunities for refugee integration and self-sufficiency.
• Coordinate and oversee ESL classes, ensuring they meet the needs of refugee learners and align with program objectives.
• Provide leadership and supervision to the Learning and Job Skills team, ensuring the effective delivery of services to refugee families.
• Develop and implement volunteer training and teaching tools and resources for volunteer Learning and Technology Coaches.
• Train and supervise volunteers within the learning programs.
• Design and implement pre-employment and work skills curricula in coordination with JFS staff to be delivered through volunteers.
• Conduct intake interviews with refugee families to determine eligibility for services. Assess their needs, strengths, and goals to develop individualized support plans.
• Offer individualized support to refugees based on their unique needs, strengths, and goals.
• Maintain accurate records of intake interviews, assessments, interactions with refugee families, program activities, and outcomes. Prepare reports as needed for program evaluation and funding purposes.

Qualifications:

• Experience with adult learners or refugee populations, ESOL teaching experience and curriculum development, related degrees strongly preferred.
• Volunteer training and supervision experience strongly preferred.
• Demonstrated experience building and maintaining partnerships.
• Organized with great attention to detail and great flexibility.
• Able to work independently and effectively as a team member in a fast-paced environment.
• A car/driver’s license and ability to work from JFS Springfield office when the office is open to the public.
• Experience working with non-native English speakers and people from a variety of cultural backgrounds. Experience with refugee populations preferred.
• Strong computer skills: MS Word, Excel, PowerPoint. Experience with graphic design preferred.
• Experience with and comfort using mobile learning and communication apps, such as WhatsApp and Zoom
• Responsible, able to work independently and professionally.
• Strong oral and written communication skills

We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

Position:         Reception and Placement Case Manager – Spanish
Department:  New American Program
Status:              Full-Time, Non-Exempt
Reports to:    Resettlement Coordinator
Location:        Springfield

Responsibilities:

• Perform functions of initial intake and resettlement through the Massachusetts Refugee Resettlement Program and the Reception and Placement (R&P) Program. Conduct R&P core services in a timely, professional manner in compliance with US State Department regulations.
• Conduct enrollment and referral to key core services in Springfield, such as providing orientation, enrollment in health insurance, SNAP, TAFDC and child care services. Assisting client to enroll in all eligible services and teach skills for self-sufficiency.
• Manage new client appointments, including those for DTA and Caring Health Center.
• Complete case noting and data entry in CaseWorthy.
• Ensure compliance with state and federal contracts regarding case file documentation, financial reporting, and tracking of services and gifts
• Assist clients to access medical and mental health care, including providing orientations to healthcare in the US and assisting clients to access pharmacies and specialists.
• Assist with referrals to agency programs, such as specialized youth and case management support.
• Provide case management, advocacy, and interventions on behalf of JFS clients.
• Able to interpret and translate for clients as needed and appropriate to enroll in services and provide information.
• Perform all responsibilities and duties within the framework of agency mission, policy and professional ethics.
• Other duties as may be assigned by the Program Director or designee.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Fluency in Spanish is preferred.
• Experience working with non-native-English speakers from a variety of cultural and socio-economic backgrounds.
• Demonstrated ability to work collaboratively and independently, to plan and organize work, and follow tasks through to completion.
• Ability to communicate and engage with a diverse caseload and a multicultural team.
• At least 3 years’ experience working within refugee or immigrant communities.
• Valid Massachusetts driver’s license. Driving history check will be performed for selected candidate. Ability to drive clients using personal and agency vehicle

We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

Position:         Reception and Placement Case Manager – Dari
Department:  New American Program
Status:              Full-Time, Non-Exempt
Reports to:    Resettlement Coordinator
Location:        Springfield

Responsibilities:

• Perform functions of initial intake and resettlement through the Massachusetts Refugee Resettlement Program and the Reception and Placement (R&P) Program. Conduct R&P core services in a timely, professional manner in compliance with US State Department regulations.
• Conduct enrollment and referral to key core services in Springfield, such as providing orientation, enrollment in health insurance, SNAP, TAFDC and child care services. Assisting client to enroll in all eligible services and teach skills for self-sufficiency.
• Manage new client appointments, including those for DTA and Caring Health Center.
• Complete case noting and data entry in CaseWorthy.
• Ensure compliance with state and federal contracts regarding case file documentation, financial reporting, and tracking of services and gifts
• Assist clients to access medical and mental health care, including providing orientations to healthcare in the US and assisting clients to access pharmacies and specialists.
• Assist with referrals to agency programs, such as specialized youth and case management support.
• Provide case management, advocacy, and interventions on behalf of JFS clients.
• Able to interpret and translate for clients as needed and appropriate to enroll in services and provide information.
• Perform all responsibilities and duties within the framework of agency mission, policy and professional ethics.
• Other duties as may be assigned by the Program Director or designee.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Fluency in Dari is preferred.
• Experience working with non-native-English speakers from a variety of cultural and socio-economic backgrounds.
• Demonstrated ability to work collaboratively and independently, to plan and organize work, and follow tasks through to completion.
• Ability to communicate and engage with a diverse caseload and a multicultural team.
• At least 3 years’ experience working within refugee or immigrant communities.
• Valid Massachusetts driver’s license. Driving history check will be performed for selected candidate. Ability to drive clients using personal and agency vehicle

We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

Position:         Refugee Wellness and Cultural Orientation Coordinator
Department:  New American Program
Status:              Full-Time, Non-Exempt
Reports to:     Assistant Director, Refugee Self-Sufficiency
Location:        Springfield, MA

Responsibilities

1. Program Leadership:
   • Develop and implement a comprehensive group programming strategy that addresses the health, mental health, and psychosocial needs of refugees.
   • Design and oversee programs that support the successful integration of refugees into their new communities.
   • Collaborate with relevant stakeholders to ensure the alignment of programming with the unique needs of the refugee population.
2. Team Management:
   • Supervise and lead a team of health promotion staff, providing guidance and support to ensure the successful execution of programs.
   • Foster a positive and inclusive team culture that encourages collaboration, innovation, and continuous learning.
   • Conduct regular performance reviews and provide professional development opportunities for team members.
3. Gender-Based Violence Prevention:
   • Manage and oversee gender-based violence prevention capacity building initiatives.
   • Coordinate and facilitate support groups for individuals affected by gender-based violence, ensuring a safe and empowering environment.
4. Community Engagement:
   • Work closely with community leaders, partner organizations, and key stakeholders to strengthen community engagement and support networks for refugees.
   • Organize and participate in community events and outreach activities to promote awareness and understanding of refugee issues.
5. Reporting, Monitoring and Evaluation:
   • Track enrollments in grant-funded programs in RISIS and CaseWorthy databases, complete required reporting to funders as required.
   • Implement monitoring and evaluation systems to assess the effectiveness of programs and identify areas for improvement.

Qualifications

• A bachelor’s or master’s degree in a relevant field (social work, public health, international development, etc.).
• Proven experience in program management, particularly in the context of refugee support and health promotion.
• Strong knowledge of issues related to refugee health, mental health, and psychosocial well-being.
• Experience in managing and leading teams, with a focus on creating a positive and collaborative work environment.
• Familiarity with gender-based violence prevention strategies and capacity building initiatives.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.

We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

Position:         Refugee Case Management Specialist: Women’s Empowerment and Family Self-Sufficiency
Department:  Post-Resettlement Program
Status:              Full-Time, Non-Exempt
Reports to:     Director, Post-Resettlement Services
Location:        Springfield, MA

Responsibilities

1. Assessment and intake

• Conduct assessment of client needs and eligibility for program services following program referral or closure in the Reception and Placement Program
• Prepare individualized service plan with enrolled clients with specific and attainable goals
• Coordinate service plan and client goals with other internal and external providers with client permission
• Obtain approval for service plan and action steps

2. Refugee Case Management Services

• Implement service plan, including enrollment in fuel assistance, maintaining and learning to be independent in navigation Department of Transitional Assistance, finding a job in partnership with JFS Employment Services and other goals related to client self-sufficiency
• Track client referrals internally and to other agencies to ensure service completion
• Maintain online records of services provided and regularly assess the case against identified benchmarks

3. Community Support Program (CSP) Services

• Conduct needs assessment of the case at closure of Refugee Case Management Program for unmet goals and assess client for enrollment in CSP.
• Provide individual with an orientation to continuation of services under CSP and enrollment in behavioral health services.
• Create clinical outline, including needs assessment, service plan, and information about client need for behavioral health services.

• In coordination with supervisor, provide family and individual treatment interventions that may include family life education, behavioral consultation, and community outreach.
• Track enrollment and referrals to internal and external providers to help clients reach goals stated in clinical outline.
• Accompany clients to medical appointments and other needed appointments in the field. Assist client to advocate for interpretation, and assist with interpretation to facilitate access to services as needed, applicable
• Compile and maintain timely, up-to-date and accurate client records and progress notes in compliance with MBHP and DPH regulations
• Respond to client emergencies and liaise with community partners and community members to stabilize clients in crisis
• Perform all responsibilities within the framework of JFS’s mission and policies
• Perform other duties as assigned

Qualifications

• Bachelor’s degree in social work, human services, or a related field. Relevant work experience may be considered in lieu of a degree.
• Experience working with refugee populations is highly desirable.
• Knowledge of local resources, services, and agencies in Western Massachusetts, specifically those serving refugee populations, is preferred.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Excellent interpersonal and communication skills, with the ability to interact with individuals from diverse cultural backgrounds.
• Ability to work collaboratively in a team setting and establish positive working relationships with stakeholders and service providers.
• Empathy, cultural sensitivity, and a commitment to providing client-centered services.
• Proficiency in using computer systems, databases, and software for data management and reporting. Training is available for qualified employees on relevant databases and systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Fluency in English is required. Proficiency in Haitian Creole, Spanish, Swahili, Arabic, Kinyarwanda, Dari, Pashto, Ukrainian, Russian, or French a plus.
• Candidates must have a valid driver’s license. Offer contingent on satisfactory driving history check.

We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

Position:         Refugee Youth Case Manager – Arabic
Department:  New American Program
Status:              Full-Time, Non-Exempt
Reports to:     Youth Program Coordinator
Location:        Springfield, MA

Responsibilities

• Perform youth intakes, regular check-ins with clients and support with client needs related to adjustment in the school system.
• Support clients learning to navigate U.S. education system through school-specific orientation, connection with school staff and programs.
• Provide extended and specialized orientations specific to client’s needs including school bus orientation, walk to school orientation etc. Provide specialized orientation to refugee parents to increase self-sufficiency and self-advocacy in the school district.
• Assist parents in advocating for special education services within school districts, including in Individualized Education Plan meetings or requests for IEPs and early intervention screenings.
• Assist with language interpretation and parent and student advocacy within school district, after school providers and out-of-school activities.
• Offer emotional support and counseling services to help youth navigate challenges related to resettlement and adjustment.
• Collaborate with external agencies, schools, and employers to address the unique needs of refugee youth and increase their access to services and opportunities.
• Conduct group and Indvidual orientation sessions with parents about children and students’ rights, the school system, and navigating the US education system. Participate in peer-led support groups as a resource for refugee youth.
• Apply for and secure daycare services, Head Start and summer camp opportunities for refugee youth, train parents and youth on accessing these opportunities.
• Work in coordination with team members to provide client services, attend team meetings, attend supervision meetings with Youth Program Coordinator.
• Maintain client case notes and documentation in line with requirements of the agency and the funders.
• Perform all duties within the framework of the agency mission and ethics.

Qualifications

• High school diploma, bachelor’s degree or equivalent experience preferred.
• Fluency in Arabic is required.
• Computer skills and ability to learn use of new software preferred.
• Reliable and responsible for attending all appointments and meetings scheduled.
• Valid Massachusetts driver’s license. Driving history check will be performed for selected candidate. Ability to drive clients using personal and agency vehicle.
• Experience or openness to working with people from a variety of cultural backgrounds.
• Demonstrated ability to work collaboratively and independently, to plan and organize work, and follow tasks through to completion.

We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

Responsibilities:

• Develop and/or adapt refugee and volunteer training and teaching tools, case management tools, resources and educational materials for use by staff, volunteers, and clients.
• Develop learning plans with refugee clients in conjunction with the Adult Learning Coordinator and Employment Coordinator.
• Train refugees on digital literacy skills and onboard clients onto technology platforms including Zoom, Burlington English, and others.
• Assist with research and outreach to develop partnerships with educational and literacy organizations.
• Lead English classes and/or pre-employment orientations with refugee clients in Springfield with direction from the Adult Learning Coordinator.
• Assist Employment Coordinator, including preparing clients for interviews through one-on-one coaching and Job Readiness Training, accompanying clients to job interviews and assisting with the completion of new hire paperwork
• Track data related to employment, online education programs, and volunteer trainers as needed or assigned.
• Assist with organizing in-kind donations for resettled refugees as needed
• Other duties as assigned by the Youth and Adult Learning Coordinator

Learning Objectives:

• Improve ESL, digital literacy teaching and coaching skills
• Curricula design, development and assessment skills
• Ability to access and direct refugees to enroll and succeed in training and education programs in Western Massachusetts
• Improved facilitation groups with English language learners
• Ability to stay organized in a fast-faced work environment, and remain flexible and patient
• Respectfully express and engage ideas and values in a multicultural, multilingual environment

Preferred Qualifications:

• Experience with adult learners strongly preferred, related studies preferred
• Organized with great attention to detail and great flexibility
• Able to work independently and effectively as a team member in a fast-paced environment
• Reliable and responsible for attending all appointments and meetings scheduled
• A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
• Experience or openness to working with people from a variety of cultural backgrounds
• Strong computer skills: MS Word, Excel, PowerPoint. Experience with graphic design preferred.
• Responsible, able to work independently and professionally
• Strong oral and written communication skills
• Students pursuing a Bachelor’s or Master’s degree are welcome to apply. Clinical supervision will not be available for this position.

Applicants should send a cover letter and resume to:
Mary T. Petrone
Finance & Human Resource Administrator
Jewish Family Service of Western Massachusetts
15 Lenox St   Springfield, MA 01108
p. (413) 737-2601 f. (413) 737-0323
m.petrone@jfswm.org

Responsibilities:

• Legal Research: Conduct legal research on immigration laws, policies, and regulations relevant to refugee and asylum cases.
• Client Support: Assist attorneys in client intake and interviews, providing interpretation and translation services as needed to ensure effective communication.
• Documentation and Case Preparation: Assist in preparing and organizing legal documents, including asylum applications, immigration petitions, and court filings.
• Court and USCIS Filings: Support attorneys in filing documents with immigration courts, U.S. Citizenship and Immigration Services (USCIS), and other relevant government agencies.
• Case Management: Help maintain accurate and up-to-date case records, tracking deadlines, and ensuring timely follow-ups with clients.

Learning Objectives:

• Gain practical experience in immigration and refugee law.
• Work closely with experienced attorneys and legal professionals.
• Contribute to a meaningful cause by supporting vulnerable populations.
• Networking opportunities within the legal and refugee advocacy community.
• Understand the immigration system.

Preferred Qualifications:

• Undergraduate degree, preferably in law related majors.
• Currently enrolled in or recent graduate of an accredited law school, preferred.
• Strong interest in immigration and refugee law.
• Proficiency in a second language, especially one commonly spoken by refugees in the community, is a plus.
• Compassionate, culturally sensitive, and empathetic toward the needs of refugees and asylum-seekers.
• Reliable, organized, and detail-oriented.
• Ability to maintain confidentiality and adhere to ethical guidelines.
• Previous related internships or work experience preferred.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Able to work independently and effectively as a team member in a fast-paced environment.
• Reliable and responsible for attending all appointments and meetings scheduled.
• Access reliable transportation.

Applicants should send a cover letter and resume to:
Mary T. Petrone
Finance & Human Resource Administrator
Jewish Family Service of Western Massachusetts
15 Lenox St   Springfield, MA 01108
p. (413) 737-2601 f. (413) 737-0323
m.petrone@jfswm.org

Responsibilities:

• Assist staff with case management including:
  • advocating for health and social services
  • helping to coordinate referrals to a wide variety of social services
  • transporting clients to/from appointments, accompanying clients to medical and other appointments to ensure interpretation and follow-up
• Help develop curriculum for educational or support groups based on clients’ needs
• Teach health orientation classes to newcomer clients
• Lead health tours of local health facilitates, when planned by Health Coordinator
• Manage client records and document client interactions through case notes in online database
• Assist case managers and clients with crisis management services, as needed

Learning Objectives:

• Recognize common hygiene and health challenges faced by refugee populations
• Develop strong advocacy and people skills
• Identify best practices associated with case management and how to effectively conduct client meetings
• Identify and access community resources and services, particularly those that serve refugees
• Understand the New American Program, as well as what role resettlement agencies like JFS play in receiving and integrating refugees
• Respectfully express and engage ideas and values in a multicultural, multilingual environment

Preferred Qualifications:

• Interest in refugee medical and healthcare issues
• Undergraduate or graduate students interested in medical, health, social work, or psychology fields are encouraged to apply
• Previous related internships or work experience preferred
• Ability to work respectfully in a multicultural environment
• Patience speaking with non-native English speakers/non-English speakers
• Experience advocating on behalf of others
• Excellent oral and written communication skills
• Professionalism, discretion, and maturity in dealing with confidential information
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Organized with great attention to detail and great flexibility
• Able to work independently and effectively as a team member in a fast-paced environment
• Reliable and responsible for attending all appointments and meetings scheduled
• A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus frequently to appointments and clients homes in Springfield)
• Students pursuing a Bachelor’s or Master’s degree are welcome to apply. Clinical supervision will not be available for this position.

Applicants should send a cover letter and resume to:
Mary T. Petrone
Finance & Human Resource Administrator
Jewish Family Service of Western Massachusetts
15 Lenox St   Springfield, MA 01108
p. (413) 737-2601 f. (413) 737-0323
m.petrone@jfswm.org

Responsibilities:

• Assist Resettlement Coordinator to prepare for, supply, arrange housing, and support refugees resettled in Springfield through the Reception and Placement Program
• Welcome newly arrived refugees and assist to ensure they have their basic needs upon arrival to Western Massachusetts
• Assist in teaching and practicing English with newly arrived refugees to navigate their new community
• Accompany refugees to the grocery store, to the bank, to the library, and to other community locations to help orient them to their new cities or towns
• Develop and/or adapt case management tools, resources and educational materials for use by staff, volunteers, and clients.
• Assist with provision of medical care coordination services for medically vulnerable clients (i.e. health insurance applications, accompaniment to medical appointments)
• Lead bus orientations and bank orientations with refugee clients in Springfield
• Assist refugee parents with the school system, including school registration for refugee children
• Assist with documentation, data entry, and helping supervise refugee children as necessary during meetings where it would not be appropriate for children to attend
• Assist with organizing in-kind donations for resettled refugees and setting up apartments for new arrivals
• Other duties as assigned by the Resettlement Coordinator

Learning Objectives:

• Respectfully express and engage ideas and values in a multicultural, multilingual environment
• Ability to multitask and prioritize needs for incoming refugee families.
• Develop strong advocacy and people skills
• Identify best practices associated with case management and how to effectively conduct client meetings
• Deep understanding of the refugee resettlement program, including challenges that newcomers face and overcome to access services and thrive
• Fluency in navigating essential services for refugees, including welfare systems, education systems, and social services in Western Massachusetts

Preferred Qualifications:

• Organized with great attention to detail and great flexibility
• Able to work independently and effectively as a team member in a fast-paced environment
• Reliable and responsible for attending all appointments and meetings scheduled
• A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
• Experience or openness to working with people from a variety of cultural backgrounds
• Strong computer skills: MS Word, Excel, PowerPoint.
• Responsible, able to work independently and professionally
• Strong oral and written communication skills

Applicants should send a cover letter and resume to:
Mary T. Petrone
Finance & Human Resource Administrator
Jewish Family Service of Western Massachusetts
15 Lenox St   Springfield, MA 01108
p. (413) 737-2601 f. (413) 737-0323
m.petrone@jfswm.org

Responsibilities:

• Develop resources and materials for resettlement staff at the direction of the New American Program Director
• Assist in quality assurance of documentation, including case notes, files, and focus group with refugees
• Assist in screening, inputting and vetting JFS volunteers and preparing volunteers for their roles
• Assist in grant reporting and applying for grants to support services for New Americans at the direction of the New American Program Director
• Develop and/or adapt case management tools, resources and educational materials for use by staff, volunteers, and clients.
• Assist with research and outreach to develop partnerships with health providers and community organizations
• Assist with documentation, data entry, and data analysis to improve program services and promote program activities
• Assist with outreach to local organizations to collect and organize in-kind donations for resettled refugees
• Other duties as assigned by the New American Program Director

Learning Objectives:

• Develop skills to lead teams within nonprofit agencies
• Develop the ability to aggregate and organize information from various sources to be useful for a multicultural and multilingual audience
• Develop ability to monitor the work of a team with complex responsibilities, and give constructive feedback to make services or reporting more efficient and the program more in compliance
• Develop the ability to organize, export, and analyze real work data in Excel and other platforms
• Develop the ability to thrive in a fast-paced, multi-cultural environment
• Respectfully express and engage ideas and values in a multicultural, multilingual environment

Preferred Qualifications:

• Organized with great attention to detail and great flexibility
• Ability to work independently in a fast-paced environment
• Reliable and responsible for attending all appointments and meetings scheduled
• A car/driver’s license and willingness to transport clients when needed (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
• Experience or openness to working with people from a variety of cultural backgrounds
• Strong computer skills: MS Word, Excel, PowerPoint. Experience with graphic design preferred.
• Responsible, able to work independently and professionally
• Strong oral and written communication skills
• Students pursuing a Master’s degree in public policy, nonprofit management, or international nonprofit management encouraged to apply. Internship is open to students pursuing a Bachelor’s or Master’s degree. Clinical supervision will not be available for this position.

Applicants should send a cover letter and resume to:
Mary T. Petrone
Finance & Human Resource Administrator
Jewish Family Service of Western Massachusetts
15 Lenox St   Springfield, MA 01108
p. (413) 737-2601 f. (413) 737-0323
m.petrone@jfswm.org

Responsibilities:

• Recruit and screen participants for youth mentoring program in collaboration with case workers. Conduct outreach to families and community leaders.
• Gather and organize volunteer training and mentoring resources on Google Classroom
• Collaborate with colleagues to coordinate workshops for participants – plan, organize, lead/connect with leaders, assess workshop successes and challenges, suggest plans for next year
• Create a curriculum for refugee youth mentoring program
• Compile assessment data; identify themes and develop content for future program years
• Develop a database of helpful program contacts
• Create a portfolio of resources for refugee youth who are finished high school and are developing future plans
• Assist staff to support refugee youth in school, including communicating with guidance counselors, assisting youth with digital literacy, and conducting outreach for tutors to support refugee learners
• Monitor volunteer reports submitted about work with refugee youth, follow-up on any needed issues or questions identified in the reporting
• Other duties as assigned by the Refugee Youth Mentoring Specialist

Learning Objectives:

• Respectfully express and engage ideas and values in a multicultural, multilingual environment
• Ability to multitask and prioritize needs for program and volunteer management
• Develop strong training, negotiating, and people skills
• Identify best practices associated with program management and how to effectively conduct meetings and trainings
• Deep understanding of opportunities and challenges that newcomer youth face and how to develop effective tools to help them navigate US systems and personal decision making
• Fluency in navigating educational and career support services for/with refugees and their mentors and volunteers

Preferred Qualifications:

• Experience working with youth or English language learner populations preferred
• Organized with great attention to detail and great flexibility
• Able to work independently and effectively as a team member in a fast-paced environment
• Reliable and responsible for attending all appointments and meetings scheduled
• A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
• Experience or openness to working with people from a variety of cultural backgrounds
• Strong computer skills: MS Word, Excel, PowerPoint.
• Responsible, able to work independently and professionally
• Strong oral and written communication skills

Applicants should send a cover letter and resume to:
Mary T. Petrone
Finance & Human Resource Administrator
Jewish Family Service of Western Massachusetts
15 Lenox St   Springfield, MA 01108
p. (413) 737-2601 f. (413) 737-0323
m.petrone@jfswm.org