Employment & Internship
Opportunities

Position:         Senior Accountant
Department  Finance
Status:            Full-Time Exempt
Reports to:     CFO

Responsibilities:

• Prepare the monthly close, including account reconciliations and financial reports
• Assist with preparation of annual grant audit documents and tax return supporting information
• Prepare, execute and enter bank deposits and maintain cash balance and deposit analysis spreadsheets
• Reconcile petty cash and distribute petty cash and credit card expenses to appropriate cost centers
• Report to Social Security Administration and MassHealth regarding Elder Services clients as requested
• Follow up with corresponding Attorneys, the Social Security Administration and Mass Health Representative when Guardianship renewals are approaching
• Oversee, support, and act as backup for Accounting Clerk for the following:

1. 1. Perform Accounts Payable functions, including verification and entry of invoices, preparation of checks and maintenance of vendor records in accounting database
   2. Obtain and maintain W-9 forms and insurance certificates for vendors, independent and sub-contractors and landlords and prepare annual 1096/1099 tax filings
   3. Maintain and record Guardianship bank accounts transactions including; Deposits and cash transfer reconciliation. Process approved payments to vendors from Guardianship accounts and work closely with case workers to monitor account balances
   4. Ensure timely processing of records and accounting of Guardianship payments and fees

• Transact Behavioral Health billing into JFSWM general ledger system
• Act as back up to HR in processing employee payroll
• Other duties assigned by CFO or the CEO
• Perform all responsibilities and duties within the framework of the agency mission, policies and professional ethics

 Qualifications:

• Bachelor’s Degree in business or accounting preferred
• Minimum of four years accounting experience, or a combination of education and experience commensurate with the responsibilities of this position.
• Knowledge of GAAP and non-profit fund accounting required
• Experience in working with automated accounting and payroll systems
• Experience in MS Office Excel and Word
• Demonstrated ability to work collaboratively and independently, to plan and organize work, and follow tasks through to completion
• Able to maintain highest level of confidentiality
• High degree of flexibility, patience, and persistence a must.
• Experience or openness to working with people from a variety of cultural backgrounds

We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resource Administrator, m.petrone@jfswm.org.

Position:         Intensive Refugee Case Management Coordinator
Department:  New American Program
Status:              Full-Time, Exempt
Reports to:     Assistant New American Program Director
Location:        Springfield

Responsibilities:

• Coordinate and provide consultation for case managers on intensive case management and care plans for their vulnerable clients including case review as requested by the Assistant NAP Director.
• Consult with each referred client to assess needs, determine program eligibility, and create detailed care plans for the Preferred Communities Program.
• Provide or ensure client access to intensive case management services, including program orientation and enrollment, intensive case management services, and interpretation support to ensure access to services.
• Provide resources for case managers to assist particularly vulnerable refugees facing barriers to integration, such as refugees with medical, mental health needs, LGBT refugees, elderly refugees, youth who have spent prolonged periods under refugee conditions, and single parents.
• Consult with Program Directors, Coordinators and Program Specialists within the New American and Behavioral Health department make referrals and update client progress as needed.
• Provide or ensure client access to services in the Trafficking Victims Assistance Program, including but not limited to program orientation and enrollment, intensive case management services, and other services as assessed.
• Prepare and submit timely program reports to funders.
• Ensure programs are in compliance with requirements set by the funders.
• Prepare monthly reports and disperse grant funds as required by program guidelines.
• Meet with Assistant New American Program Director weekly for supervision
• Perform all responsibilities and duties within the framework of the agency mission, policy and professional ethics.
• Perform other duties as assigned.

Performance Criteria

• Meet goals and objectives as outlined by the funding sources
• Refugees meet program standards of self-sufficiency
• Participate in constructive and productive relationships with co-workers, health care providers, clients, and community leaders
• Respond to continuous quality improvement

Qualifications

• Experience working with refugees
• Demonstrated enthusiasm for supporting clients of a variety of cultural, religious, economic, gender identity, and educational backgrounds
• Case review and clinical supervision experience
• Bachelor’s degree or equivalent
• Excellent organizational and time management skills
• Outstanding verbal and written communication skills
• Proficiency with computer use and Internet
• Valid driver’s license with regular access to a reliable vehicle

We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resource Administrator, m.petrone@jfswm.org.

Position:         Intensive Case Management Specialist
Department:  New American Program
Status:              Full-Time, Non-Exempt
Reports to:     New American Program Director
Location:        Springfield

Responsibilities:

• Consult with each referred client to assess needs, determine program eligibility, and create detailed Self-Sufficiency Plans for the Preferred Communities Program.
• Provide or ensure client access to intensive case management services, including program orientation and enrollment, intensive case management services, and interpretation support to ensure access to services.
• Transport or secure transportation for clients to appointments as needed.
• Provide extended and specialized orientations specific to client’s needs.
• Consult with department coordinators within the New American and behavioral health department about referrals and client progress as needed.
• Provide resources for case managers to assist particularly vulnerable refugees facing barriers to integration, such as refugees with medical, mental health needs, elderly refugees, and youth who have spent prolonged periods under refugee conditions.
• Outreach and maintain partnerships critical to agency intensive case management services for vulnerable refugee populations, such as intensive medical and mental health needs, and elder refugees.
• Provide or coordinate group orientation on the healthcare system and wellness for vulnerable individuals or other resettled refugees.
• Assist with preparation and timely submission of program reports to funders.
• Perform all duties within the framework of the agency mission and ethics

Qualifications

• Experience working with refugees, asylees or vulnerable populations
• Demonstrated enthusiasm for supporting clients of a variety of cultural, religious, economic, gender identity, and educational backgrounds
• Fluency in Haitian Creole preferred
• Bachelor’s degree or equivalent
  Excellent organizational and time management skills
• Outstanding verbal and written communication skills
• Valid driver’s license with regular access to a reliable vehicle

We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resource Administrator, m.petrone@jfswm.org.

Position:         Refugee Health Educator
Department:  New American Program
Status:              Full-Time, Non-Exempt
Reports to:     Assistant New American Program Director
Location:        Springfield

Responsibilities:

• Develop culturally appropriate health education materials targeting refugee populations, considering their cultural backgrounds, languages, and specific health needs.
• Deliver health education workshops and sessions: Organize and facilitate workshops, group sessions, and individual consultations to educate refugees on various health topics such as nutrition, hygiene, disease prevention, reproductive health, mental health, and chronic disease management.
• Develop educational tools: Create culturally sensitive educational materials, including brochures, posters, visual aids, and multilingual resources, to support health education initiatives.
• Collaborate with healthcare providers and community organizations: Establish and maintain partnerships with healthcare providers, local clinics, community organizations, and social service agencies to coordinate and enhance the delivery of health education programs.
• Support health literacy: Assist refugees in understanding medical terminology, navigating the healthcare system, interpreting health-related documents, and advocating for their health needs.
• Monitor and evaluate program effectiveness: Track and assess the impact of health education programs through data collection, surveys, and feedback to identify areas for improvement and ensure program effectiveness.
• Maintain required records for the Refugee Health Promotion Program.

Qualifications

• Bachelor’s degree in public health, health education, social work, or equivalence.
• Proven experience working with refugee or immigrant populations, preferably in a health education capacity.
• Knowledge of refugee health issues, cultural sensitivity, and experience working within diverse communities.
• Strong interpersonal and communication skills to effectively engage with individuals from diverse cultural and linguistic backgrounds.
• Ability to develop and deliver educational materials and presentations in a clear and accessible manner.
• Proficiency in another language is highly desirable.
• Empathy, patience, and a genuine commitment to serving vulnerable populations.
• Excellent organizational and time management skills.
• Outstanding verbal and written communication skills.
• Proficiency with computer use and Internet.
• Valid driver’s license with regular access to a reliable vehicle.

We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resource Administrator, m.petrone@jfswm.org.

Responsibilities:

• Develop and/or adapt refugee and volunteer training and teaching tools, case management tools, resources and educational materials for use by staff, volunteers, and clients.
• Develop learning plans with refugee clients in conjunction with the Adult Learning Coordinator and Employment Coordinator.
• Train refugees on digital literacy skills and onboard clients onto technology platforms including Zoom, Burlington English, and others.
• Assist with research and outreach to develop partnerships with educational and literacy organizations.
• Lead English classes and/or pre-employment orientations with refugee clients in Springfield with direction from the Adult Learning Coordinator.
• Assist Employment Coordinator, including preparing clients for interviews through one-on-one coaching and Job Readiness Training, accompanying clients to job interviews and assisting with the completion of new hire paperwork
• Track data related to employment, online education programs, and volunteer trainers as needed or assigned.
• Assist with organizing in-kind donations for resettled refugees as needed
• Other duties as assigned by the Youth and Adult Learning Coordinator

Learning Objectives:

• Improve ESL, digital literacy teaching and coaching skills
• Curricula design, development and assessment skills
• Ability to access and direct refugees to enroll and succeed in training and education programs in Western Massachusetts
• Improved facilitation groups with English language learners
• Ability to stay organized in a fast-faced work environment, and remain flexible and patient
• Respectfully express and engage ideas and values in a multicultural, multilingual environment

Preferred Qualifications:

• Experience with adult learners strongly preferred, related studies preferred
• Organized with great attention to detail and great flexibility
• Able to work independently and effectively as a team member in a fast-paced environment
• Reliable and responsible for attending all appointments and meetings scheduled
• A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
• Experience or openness to working with people from a variety of cultural backgrounds
• Strong computer skills: MS Word, Excel, PowerPoint. Experience with graphic design preferred.
• Responsible, able to work independently and professionally
• Strong oral and written communication skills
• Students pursuing a Bachelor’s or Master’s degree are welcome to apply. Clinical supervision will not be available for this position.

Applicants should send a cover letter and resume to:
Mary T. Petrone
Finance & Human Resource Administrator
Jewish Family Service of Western Massachusetts
15 Lenox St   Springfield, MA 01108
p. (413) 737-2601 f. (413) 737-0323
m.petrone@jfswm.org

Responsibilities:

• Assist staff with case management including:
  • advocating for health and social services
  • helping to coordinate referrals to a wide variety of social services
  • transporting clients to/from appointments, accompanying clients to medical and other appointments to ensure interpretation and follow-up
• Help develop curriculum for educational or support groups based on clients’ needs
• Teach health orientation classes to newcomer clients
• Lead health tours of local health facilitates, when planned by Health Coordinator
• Manage client records and document client interactions through case notes in online database
• Assist case managers and clients with crisis management services, as needed

Learning Objectives:

• Recognize common hygiene and health challenges faced by refugee populations
• Develop strong advocacy and people skills
• Identify best practices associated with case management and how to effectively conduct client meetings
• Identify and access community resources and services, particularly those that serve refugees
• Understand the New American Program, as well as what role resettlement agencies like JFS play in receiving and integrating refugees
• Respectfully express and engage ideas and values in a multicultural, multilingual environment

Preferred Qualifications:

• Interest in refugee medical and healthcare issues
• Undergraduate or graduate students interested in medical, health, social work, or psychology fields are encouraged to apply
• Previous related internships or work experience preferred
• Ability to work respectfully in a multicultural environment
• Patience speaking with non-native English speakers/non-English speakers
• Experience advocating on behalf of others
• Excellent oral and written communication skills
• Professionalism, discretion, and maturity in dealing with confidential information
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
• Organized with great attention to detail and great flexibility
• Able to work independently and effectively as a team member in a fast-paced environment
• Reliable and responsible for attending all appointments and meetings scheduled
• A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus frequently to appointments and clients homes in Springfield)
• Students pursuing a Bachelor’s or Master’s degree are welcome to apply. Clinical supervision will not be available for this position.

Applicants should send a cover letter and resume to:
Mary T. Petrone
Finance & Human Resource Administrator
Jewish Family Service of Western Massachusetts
15 Lenox St   Springfield, MA 01108
p. (413) 737-2601 f. (413) 737-0323
m.petrone@jfswm.org

Responsibilities:

• Assist Resettlement Coordinator to prepare for, supply, arrange housing, and support refugees resettled in Springfield through the Reception and Placement Program
• Welcome newly arrived refugees and assist to ensure they have their basic needs upon arrival to Western Massachusetts
• Assist in teaching and practicing English with newly arrived refugees to navigate their new community
• Accompany refugees to the grocery store, to the bank, to the library, and to other community locations to help orient them to their new cities or towns
• Develop and/or adapt case management tools, resources and educational materials for use by staff, volunteers, and clients.
• Assist with provision of medical care coordination services for medically vulnerable clients (i.e. health insurance applications, accompaniment to medical appointments)
• Lead bus orientations and bank orientations with refugee clients in Springfield
• Assist refugee parents with the school system, including school registration for refugee children
• Assist with documentation, data entry, and helping supervise refugee children as necessary during meetings where it would not be appropriate for children to attend
• Assist with organizing in-kind donations for resettled refugees and setting up apartments for new arrivals
• Other duties as assigned by the Resettlement Coordinator

Learning Objectives:

• Respectfully express and engage ideas and values in a multicultural, multilingual environment
• Ability to multitask and prioritize needs for incoming refugee families.
• Develop strong advocacy and people skills
• Identify best practices associated with case management and how to effectively conduct client meetings
• Deep understanding of the refugee resettlement program, including challenges that newcomers face and overcome to access services and thrive
• Fluency in navigating essential services for refugees, including welfare systems, education systems, and social services in Western Massachusetts

Preferred Qualifications:

• Organized with great attention to detail and great flexibility
• Able to work independently and effectively as a team member in a fast-paced environment
• Reliable and responsible for attending all appointments and meetings scheduled
• A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
• Experience or openness to working with people from a variety of cultural backgrounds
• Strong computer skills: MS Word, Excel, PowerPoint.
• Responsible, able to work independently and professionally
• Strong oral and written communication skills

Applicants should send a cover letter and resume to:
Mary T. Petrone
Finance & Human Resource Administrator
Jewish Family Service of Western Massachusetts
15 Lenox St   Springfield, MA 01108
p. (413) 737-2601 f. (413) 737-0323
m.petrone@jfswm.org

Responsibilities:

• Develop resources and materials for resettlement staff at the direction of the New American Program Director
• Assist in quality assurance of documentation, including case notes, files, and focus group with refugees
• Assist in screening, inputting and vetting JFS volunteers and preparing volunteers for their roles
• Assist in grant reporting and applying for grants to support services for New Americans at the direction of the New American Program Director
• Develop and/or adapt case management tools, resources and educational materials for use by staff, volunteers, and clients.
• Assist with research and outreach to develop partnerships with health providers and community organizations
• Assist with documentation, data entry, and data analysis to improve program services and promote program activities
• Assist with outreach to local organizations to collect and organize in-kind donations for resettled refugees
• Other duties as assigned by the New American Program Director

Learning Objectives:

• Develop skills to lead teams within nonprofit agencies
• Develop the ability to aggregate and organize information from various sources to be useful for a multicultural and multilingual audience
• Develop ability to monitor the work of a team with complex responsibilities, and give constructive feedback to make services or reporting more efficient and the program more in compliance
• Develop the ability to organize, export, and analyze real work data in Excel and other platforms
• Develop the ability to thrive in a fast-paced, multi-cultural environment
• Respectfully express and engage ideas and values in a multicultural, multilingual environment

Preferred Qualifications:

• Organized with great attention to detail and great flexibility
• Ability to work independently in a fast-paced environment
• Reliable and responsible for attending all appointments and meetings scheduled
• A car/driver’s license and willingness to transport clients when needed (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
• Experience or openness to working with people from a variety of cultural backgrounds
• Strong computer skills: MS Word, Excel, PowerPoint. Experience with graphic design preferred.
• Responsible, able to work independently and professionally
• Strong oral and written communication skills
• Students pursuing a Master’s degree in public policy, nonprofit management, or international nonprofit management encouraged to apply. Internship is open to students pursuing a Bachelor’s or Master’s degree. Clinical supervision will not be available for this position.

Applicants should send a cover letter and resume to:
Mary T. Petrone
Finance & Human Resource Administrator
Jewish Family Service of Western Massachusetts
15 Lenox St   Springfield, MA 01108
p. (413) 737-2601 f. (413) 737-0323
m.petrone@jfswm.org

Responsibilities:

• Recruit and screen participants for youth mentoring program in collaboration with case workers. Conduct outreach to families and community leaders.
• Gather and organize volunteer training and mentoring resources on Google Classroom
• Collaborate with colleagues to coordinate workshops for participants – plan, organize, lead/connect with leaders, assess workshop successes and challenges, suggest plans for next year
• Create a curriculum for refugee youth mentoring program
• Compile assessment data; identify themes and develop content for future program years
• Develop a database of helpful program contacts
• Create a portfolio of resources for refugee youth who are finished high school and are developing future plans
• Assist staff to support refugee youth in school, including communicating with guidance counselors, assisting youth with digital literacy, and conducting outreach for tutors to support refugee learners
• Monitor volunteer reports submitted about work with refugee youth, follow-up on any needed issues or questions identified in the reporting
• Other duties as assigned by the Refugee Youth Mentoring Specialist

Learning Objectives:

• Respectfully express and engage ideas and values in a multicultural, multilingual environment
• Ability to multitask and prioritize needs for program and volunteer management
• Develop strong training, negotiating, and people skills
• Identify best practices associated with program management and how to effectively conduct meetings and trainings
• Deep understanding of opportunities and challenges that newcomer youth face and how to develop effective tools to help them navigate US systems and personal decision making
• Fluency in navigating educational and career support services for/with refugees and their mentors and volunteers

Preferred Qualifications:

• Experience working with youth or English language learner populations preferred
• Organized with great attention to detail and great flexibility
• Able to work independently and effectively as a team member in a fast-paced environment
• Reliable and responsible for attending all appointments and meetings scheduled
• A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
• Experience or openness to working with people from a variety of cultural backgrounds
• Strong computer skills: MS Word, Excel, PowerPoint.
• Responsible, able to work independently and professionally
• Strong oral and written communication skills

Applicants should send a cover letter and resume to:
Mary T. Petrone
Finance & Human Resource Administrator
Jewish Family Service of Western Massachusetts
15 Lenox St   Springfield, MA 01108
p. (413) 737-2601 f. (413) 737-0323
m.petrone@jfswm.org