Employment Opportunities

Berkshires Resettlement Coordinator 

Jewish Family Service of Western Massachusetts is seeking a full-time Berkshires Resettlement Coordinator to join our New American Program.     

Position Details:

 The duties of the position will include:

  • Leading presentations on refugee resettlement, Jewish Family Service, and the New American Program to stakeholders, including schools and universities, synagogues and churches, health and government partners, and potential volunteers.
  • Coordinating with legal, housing, education, government, advocacy, social service agencies and businesses to advance opportunities for refugees to survive, integrate, and thrive Berkshire County.
  • Exploring new ways to partner with area leaders, agencies, and organizations in order to benefit the agency’s mission and refugee clients.
  • Following-up with relevant partners and maintaining a strong relationship through periodic communication, program updates, and involvement in our collaborative work. Guiding partners on how to participate in resettlement, providing training to partners and overseeing case management and volunteer partnerships.
  • Conducting outreach to potential landlords to advocate for housing for newly arrived refugees, help maintain existing landlord relationships.
  • Recruiting, training and overseeing volunteers for opportunities in the New American Program and liaising with volunteer leaders and organizations taking part in resettlement efforts. Ensuring a high standard of work and that client files and documentation is maintained.
  • Managing compliance with the Reception and Placement and Afghan Parolee Assistance Program.

The ideal candidate will have demonstrated public speaking ability and the ability to empathize and motivate.  Storytelling experience a plus.  This position requires outstanding verbal and written communication skills and proficiency using Microsoft Word, Excel, Zoom, WhatsApp and other remote communication tools.  Candidate must possess a valid driver’s license and own or have use of a reliable vehicle.  Bachelor’s degree in relevant field required.  Master’s degree preferred. Experience working with non-native English speakers from a variety of cultural and socio-economic backgrounds required. This is full-time, exempt position.

Interested candidates should email a cover letter and resume to:
Mary T. Petrone, Human Resource Administrator, m.petrone@jfswm.org.

Intensive Case Management Specialist 

JFSWM seeks an Intensive Case Management Specialist  in our New American Program to coordinate intensive case management support for resettled refugees and health partnerships to build agency capacity to serve vulnerable populations. 

Position Details:

Position Title:              Intensive Case Management Specialist
Program:                     New American Program
Status:                         Full-Time, Non-Exempt
Reports to:                  New American Program Director

  • Consult with each referred client to assess needs, determine program eligibility, and create detailed Self-Sufficiency Plans for intensive case management programs, such as under the Preferred Communities Program and PEERS.
  • Provide or ensure client access to intensive case management services, including program orientation and enrollment, intensive case management services, and interpretation support to ensure access to services.
  • Transport or secure transportation for clients to appointments as needed.
  • Provide extended and specialized orientations specific to client’s needs.
  • Consult with department coordinators within the New American and behavioral health department about referrals and client progress as needed.
  • Provide resources for case managers to assist particularly vulnerable refugees facing barriers to integration, such as refugees with medical, mental health needs, elderly refugees, and youth who have spent prolonged periods under refugee conditions.
  • Outreach and maintain partnerships critical to agency intensive case management services for vulnerable refugee populations, such as intensive medical and mental health needs, and elder refugees.
  • Provide or coordinate group orientation on the healthcare system and wellness for vulnerable individuals or other resettled refugees.
  • Perform all duties within the framework of the agency mission and ethics.

Qualifications:

  • Experience working with refugees, asylees or vulnerable populations
  • Demonstrated enthusiasm for supporting clients of a variety of cultural, religious, economic, gender identity, and educational backgrounds
  • Fluency in Arabic, Swahili, Kinyarwanda, or Farsi/Dari preferred
  • Bachelor’s degree or equivalent
  • Excellent organizational and time management skills
  • Outstanding verbal and written communication skills
  • Valid driver’s license with regular access to a reliable vehicle

Applicants should send a cover letter and resume to:
Mary T. Petrone
Finance & Human Resource Administrator
Jewish Family Service of Western Massachusetts
15 Lenox St   Springfield, MA 01108
p. (413) 737-2601 f. (413) 737-0323
m.petrone@jfswm.org

Refugee Women’s Empowerment Specialist 

JFSWM seeks a Refugee Women’s Empowerment Specialist to coordinate intensive case management support to refugee women and build agency capacity to serve female single parents, survivors of gender-based violence, and LGBT refugees. 

Position Details:

Responsibilities:

  • Outreach and maintain community partnerships critical to agency intensive case management services for vulnerable refugee populations with a focus on women-at-risk, survivors of gender based violence, and LGBT refugees.
  • Facilitate mental health social support group programming in collaboration with interpreters to provide opportunities for peer support, health and mental health education, and increased confidence with resettled refugees.
  • Provide case management and community orientation services to vulnerable refugees with a particular focus on refugee women and girls and LGBT refugees. Services to include program orientation and enrollment, intensive case management services, and strength-building services for women-at-risk, female single parents, survivors of gender-based violence and survivors of domestic violence.
  • Consult with each referred client to assess needs, determine program eligibility, and create and implement a detailed Self-Sufficiency Plan for assigned clients.
  • Transport or secure transportation for clients to appointments as needed.
  • Build the capacity of the agency and external partners to serve refugee women, survivors of domestic violence and gender based violence, and LGBT refugees.
  • Consult with department coordinators within the New American and Behavioral Health departments about referrals and client progress.
  • Perform all duties within the framework of the agency mission and ethics.

Qualifications:

  • Demonstrated experience working with refugee women and girls, refugee survivors, and/or LGBT refugees.
  • Demonstrated ability to build capacity of organizations related to serving women and girls, survivors of violence, and/or LGBT persons.
  • Fluency in Arabic, Swahili, Kinyarwanda, or Dari preferred
  • Enthusiasm for supporting clients of a variety of cultural, religious, economic, gender identity, and educational backgrounds
  • Bachelor’s degree or equivalent experience
  • Excellent organizational and time management skills
  • Outstanding verbal and written communication skills
  • Valid driver’s license with regular access to a reliable vehicle

Applicants should send a cover letter and resume to:
Mary T. Petrone
Finance & Human Resource Administrator
Jewish Family Service of Western Massachusetts
15 Lenox St   Springfield, MA 01108
p. (413) 737-2601 f. (413) 737-0323
m.petrone@jfswm.org

Internship Opportunities

Adult Education and Learning Intern

Jewish Family Service of Western Massachusetts is seeking an Adult Education and Learning Intern to join our multicultural New American Program team.   This position will support refugee families by providing strength-based interventions to support refugees on their personal, learning and career paths. This position will report to the Youth and Adult Learning Coordinator and support resettlement, education, and employment programs for New Americans in Springfield, MA.

Position Details:

Responsibilities:

  • Develop and/or adapt refugee and volunteer training and teaching tools, case management tools, resources and educational materials for use by staff, volunteers, and clients.
  • Develop learning plans with refugee clients in conjunction with the Adult Learning Coordinator and Employment Coordinator.
  • Train refugees on digital literacy skills and onboard clients onto technology platforms including Zoom, Burlington English, and others.
  • Assist with research and outreach to develop partnerships with educational and literacy organizations.
  • Lead English classes and/or pre-employment orientations with refugee clients in Springfield with direction from the Adult Learning Coordinator.
  • Assist Employment Coordinator, including preparing clients for interviews through one-on-one coaching and Job Readiness Training, accompanying clients to job interviews and assisting with the completion of new hire paperwork
  • Track data related to employment, online education programs, and volunteer trainers as needed or assigned.
  • Assist with organizing in-kind donations for resettled refugees as needed
  • Other duties as assigned by the Youth and Adult Learning Coordinator

Learning Objectives:

  • Improve ESL, digital literacy teaching and coaching skills
  • Curricula design, development and assessment skills
  • Ability to access and direct refugees to enroll and succeed in training and education programs in Western Massachusetts
  • Improved facilitation groups with English language learners
  • Ability to stay organized in a fast-faced work environment, and remain flexible and patient
  • Respectfully express and engage ideas and values in a multicultural, multilingual environment

Preferred Qualifications:

  • Experience with adult learners strongly preferred, related studies preferred
  • Organized with great attention to detail and great flexibility
  • Able to work independently and effectively as a team member in a fast-paced environment
  • Reliable and responsible for attending all appointments and meetings scheduled
  • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
  • Experience or openness to working with people from a variety of cultural backgrounds
  • Strong computer skills: MS Word, Excel, PowerPoint. Experience with graphic design preferred.
  • Responsible, able to work independently and professionally
  • Strong oral and written communication skills
  • Students pursuing a Bachelor’s or Master’s degree are welcome to apply. Clinical supervision will not be available for this position.

Applicants should send a cover letter and resume to:
Mary T. Petrone
Finance & Human Resource Administrator
Jewish Family Service of Western Massachusetts
15 Lenox St   Springfield, MA 01108
p. (413) 737-2601 f. (413) 737-0323
m.petrone@jfswm.org

Communications and Marketing Intern 

Jewish Family Service of Western Massachusetts is seeking an Intern to work directly with our Marketing & Development Coordinator to develop a new social media plan/campaign/schedule aimed at engaging a younger demographic. Building upon our current communication platforms, this position will focus on expanding our social media presence and developing new strategies for web-based messaging, including the creation of a JFS Instagram account, amplifying our outreach on YouTube, as well as future public relations strategic planning.

Position Details:

Responsibilities:

  • Engage in our social media strategy to promote our programs and initiatives, with specific focus on engaging new and younger audiences.
  • Liaise with our JFS Program Directors to gather information for content creation for our monthly E-Newsletters, and social media posts.
  • Review, update and expand our public relations list of contacts.
  • Assist in facilitating the implementation of current marketing campaigns.
  • Assist in development, writing and editing of marketing and communication materials including E-Newsletters, press releases, and social media content aimed at strengthening, managing and growing JFS’s social media presence.
  • Assist in graphic design and promotion of outgoing materials.
  • Other duties as assigned by the Marketing & Development Coordinator

Learning Objectives:

  • Develop skills to create and apply marketing concepts in a nonprofit agency
  • Develop ability to identify and analyze a target audience, and implement a strategic plan to reach a target market through traditional media, mass media, social media marketing communication, and email marketing.
  • Develop the ability to aggregate and organize information to produce promotional messaging, and place in chosen media
  • Develop the ability to organize, export, and analyze real work data in Excel and other platforms
  • Develop the ability to thrive in a fast-paced, multi-cultural environment
  • Respectfully express and engage ideas and values in a multicultural environment

Preferred Qualifications

  • Social media savvy, particularly with Facebook, Instagram, and YouTube
  • Organized with great attention to detail and great flexibility
  • Ability to work independently in a fast-paced environment
  • Reliable and responsible for attending all appointments and meetings scheduled
  • Strong computer skills: MS Word, Excel, PowerPoint. Experience with graphic design preferred.
  • Responsible, able to work independently and professionally
  • Strong oral and written communication skills
  • Undergraduate and graduate students encouraged to apply

Applicants should send a cover letter and resume to:
Mary T. Petrone
Finance & Human Resource Administrator
Jewish Family Service of Western Massachusetts
15 Lenox St   Springfield, MA 01108
p. (413) 737-2601 f. (413) 737-0323
m.petrone@jfswm.org

Refugee Health Services Intern

Jewish Family Service of Western Massachusetts is seeking a Health Services Intern to join our multicultural New American Program team. This position will support refugee families by ensuring clients attend required physical, dental, and counseling appointments and that clients learn best practices related to health and hygiene. Interns will assist case workers by serving as an additional resource for clients and collecting information that helps improve the program’s delivery. This position will report the New American Program Director and support the resettlement and intensive case management programs for New Americans in Springfield, MA.

Position Details:

Responsibilities:

  • Assist staff with case management including:
    • advocating for health and social services
    • helping to coordinate referrals to a wide variety of social services
    • transporting clients to/from appointments, accompanying clients to medical and other appointments to ensure interpretation and follow-up
  • Help develop curriculum for educational or support groups based on clients’ needs
  • Teach health orientation classes to newcomer clients
  • Lead health tours of local health facilitates, when planned by Health Coordinator
  • Manage client records and document client interactions through case notes in online database
  • Assist case managers and clients with crisis management services, as needed

Learning Objectives:

  • Recognize common hygiene and health challenges faced by refugee populations
  • Develop strong advocacy and people skills
  • Identify best practices associated with case management and how to effectively conduct client meetings
  • Identify and access community resources and services, particularly those that serve refugees
  • Understand the New American Program, as well as what role resettlement agencies like JFS play in receiving and integrating refugees
  • Respectfully express and engage ideas and values in a multicultural, multilingual environment

Preferred Qualifications:

  • Interest in refugee medical and healthcare issues
  • Undergraduate or graduate students interested in medical, health, social work, or psychology fields are encouraged to apply
  • Previous related internships or work experience preferred
  • Ability to work respectfully in a multicultural environment
  • Patience speaking with non-native English speakers/non-English speakers
  • Experience advocating on behalf of others
  • Excellent oral and written communication skills
  • Professionalism, discretion, and maturity in dealing with confidential information
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
  • Organized with great attention to detail and great flexibility
  • Able to work independently and effectively as a team member in a fast-paced environment
  • Reliable and responsible for attending all appointments and meetings scheduled
  • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus frequently to appointments and clients homes in Springfield)
  • Students pursuing a Bachelor’s or Master’s degree are welcome to apply. Clinical supervision will not be available for this position.

Applicants should send a cover letter and resume to:
Mary T. Petrone
Finance & Human Resource Administrator
Jewish Family Service of Western Massachusetts
15 Lenox St   Springfield, MA 01108
p. (413) 737-2601 f. (413) 737-0323
m.petrone@jfswm.org

Initial Resettlement Intern

Jewish Family Service of Western Massachusetts is seeking an Intern to join our multicultural New American Program team. This position will support initial refugee resettlement by providing strength-based interventions to promote integration for refugee families, personal health, and well-being. The intern will work to support positive resettlement, acculturation, and citizenship of refugees in Western Massachusetts. This position will report the Resettlement Coordinator and support the resettlement, health, and employment programs for New Americans in Springfield, MA.

Position Details:

Responsibilities:

  • Assist Resettlement Coordinator to prepare for, supply, arrange housing, and support refugees resettled in Springfield through the Reception and Placement Program
  • Welcome newly arrived refugees and assist to ensure they have their basic needs upon arrival to Western Massachusetts
  • Assist in teaching and practicing English with newly arrived refugees to navigate their new community
  • Accompany refugees to the grocery store, to the bank, to the library, and to other community locations to help orient them to their new cities or towns
  • Develop and/or adapt case management tools, resources and educational materials for use by staff, volunteers, and clients.
  • Assist with provision of medical care coordination services for medically vulnerable clients (i.e. health insurance applications, accompaniment to medical appointments)
  • Lead bus orientations and bank orientations with refugee clients in Springfield
  • Assist refugee parents with the school system, including school registration for refugee children
  • Assist with documentation, data entry, and helping supervise refugee children as necessary during meetings where it would not be appropriate for children to attend
  • Assist with organizing in-kind donations for resettled refugees and setting up apartments for new arrivals
  • Other duties as assigned by the Resettlement Coordinator

Learning Objectives:

  • Respectfully express and engage ideas and values in a multicultural, multilingual environment
  • Ability to multitask and prioritize needs for incoming refugee families.
  • Develop strong advocacy and people skills
  • Identify best practices associated with case management and how to effectively conduct client meetings
  • Deep understanding of the refugee resettlement program, including challenges that newcomers face and overcome to access services and thrive
  • Fluency in navigating essential services for refugees, including welfare systems, education systems, and social services in Western Massachusetts

Preferred Qualifications:

  • Organized with great attention to detail and great flexibility
  • Able to work independently and effectively as a team member in a fast-paced environment
  • Reliable and responsible for attending all appointments and meetings scheduled
  • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
  • Experience or openness to working with people from a variety of cultural backgrounds
  • Strong computer skills: MS Word, Excel, PowerPoint.
  • Responsible, able to work independently and professionally
  • Strong oral and written communication skills

    Applicants should send a cover letter and resume to:
    Mary T. Petrone
    Finance & Human Resource Administrator
    Jewish Family Service of Western Massachusetts
    15 Lenox St   Springfield, MA 01108
    p. (413) 737-2601 f. (413) 737-0323
    m.petrone@jfswm.org

    Refugee Program Management Intern

    Jewish Family Service of Western Massachusetts is seeking an Intern to join our multicultural New American Program team.   This position will support the New American Program Director to lead the New American Team. The intern will support in providing strength-based interventions to promote refugee health, well-being and to support positive resettlement, acculturation, and citizenship for and with refugees in Western Massachusetts. This position will report the New American Program Director and support the resettlement, intensive case management, and employment programs for New Americans in Springfield, MA.

    Position Details:

    Responsibilities:

    • Develop resources and materials for resettlement staff at the direction of the New American Program Director
    • Assist in quality assurance of documentation, including case notes, files, and focus group with refugees
    • Assist in screening, inputting and vetting JFS volunteers and preparing volunteers for their roles
    • Assist in grant reporting and applying for grants to support services for New Americans at the direction of the New American Program Director
    • Develop and/or adapt case management tools, resources and educational materials for use by staff, volunteers, and clients.
    • Assist with research and outreach to develop partnerships with health providers and community organizations
    • Assist with documentation, data entry, and data analysis to improve program services and promote program activities
    • Assist with outreach to local organizations to collect and organize in-kind donations for resettled refugees
    • Other duties as assigned by the New American Program Director

    Learning Objectives:

    • Develop skills to lead teams within nonprofit agencies
    • Develop the ability to aggregate and organize information from various sources to be useful for a multicultural and multilingual audience
    • Develop ability to monitor the work of a team with complex responsibilities, and give constructive feedback to make services or reporting more efficient and the program more in compliance
    • Develop the ability to organize, export, and analyze real work data in Excel and other platforms
    • Develop the ability to thrive in a fast-paced, multi-cultural environment
    • Respectfully express and engage ideas and values in a multicultural, multilingual environment

    Preferred Qualifications:

    • Organized with great attention to detail and great flexibility
    • Ability to work independently in a fast-paced environment
    • Reliable and responsible for attending all appointments and meetings scheduled
    • A car/driver’s license and willingness to transport clients when needed (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
    • Experience or openness to working with people from a variety of cultural backgrounds
    • Strong computer skills: MS Word, Excel, PowerPoint. Experience with graphic design preferred.
    • Responsible, able to work independently and professionally
    • Strong oral and written communication skills
    • Students pursuing a Master’s degree in public policy, nonprofit management, or international nonprofit management encouraged to apply. Internship is open to students pursuing a Bachelor’s or Master’s degree. Clinical supervision will not be available for this position.

    Applicants should send a cover letter and resume to:
    Mary T. Petrone
    Finance & Human Resource Administrator
    Jewish Family Service of Western Massachusetts
    15 Lenox St   Springfield, MA 01108
    p. (413) 737-2601 f. (413) 737-0323
    m.petrone@jfswm.org

    Refugee Youth Program Intern

    Jewish Family Service of Western Massachusetts is seeking an Intern to join our multicultural New American Program team. This position will support the refugee youth programs by recruiting youth participants, coordinating workshops, and developing curricular content for future program years based on assessment data. The intern will work to support positive resettlement, acculturation, and citizenship of refugees in Western Massachusetts. This position will report to the Refugee Youth Mentoring Specialist and support the education programs for New Americans in Springfield, MA.

    Position Details:

    Responsibilities:

    • Recruit and screen participants for youth mentoring program in collaboration with case workers. Conduct outreach to families and community leaders.
    • Gather and organize volunteer training and mentoring resources on Google Classroom
    • Collaborate with colleagues to coordinate workshops for participants – plan, organize, lead/connect with leaders, assess workshop successes and challenges, suggest plans for next year
    • Create a curriculum for refugee youth mentoring program
    • Compile assessment data; identify themes and develop content for future program years
    • Develop a database of helpful program contacts
    • Create a portfolio of resources for refugee youth who are finished high school and are developing future plans
    • Assist staff to support refugee youth in school, including communicating with guidance counselors, assisting youth with digital literacy, and conducting outreach for tutors to support refugee learners
    • Monitor volunteer reports submitted about work with refugee youth, follow-up on any needed issues or questions identified in the reporting
    • Other duties as assigned by the Refugee Youth Mentoring Specialist

    Learning Objectives:

    • Respectfully express and engage ideas and values in a multicultural, multilingual environment
    • Ability to multitask and prioritize needs for program and volunteer management
    • Develop strong training, negotiating, and people skills
    • Identify best practices associated with program management and how to effectively conduct meetings and trainings
    • Deep understanding of opportunities and challenges that newcomer youth face and how to develop effective tools to help them navigate US systems and personal decision making
    • Fluency in navigating educational and career support services for/with refugees and their mentors and volunteers

    Preferred Qualifications:

    • Experience working with youth or English language learner populations preferred
    • Organized with great attention to detail and great flexibility
    • Able to work independently and effectively as a team member in a fast-paced environment
    • Reliable and responsible for attending all appointments and meetings scheduled
    • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
    • Experience or openness to working with people from a variety of cultural backgrounds
    • Strong computer skills: MS Word, Excel, PowerPoint.
    • Responsible, able to work independently and professionally
    • Strong oral and written communication skills

      Applicants should send a cover letter and resume to:
      Mary T. Petrone
      Finance & Human Resource Administrator
      Jewish Family Service of Western Massachusetts
      15 Lenox St   Springfield, MA 01108
      p. (413) 737-2601 f. (413) 737-0323
      m.petrone@jfswm.org

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