solving problems. uplifting lives.

Employment & Internship
Opportunities

Chief Financial Officer

The Chief Financial Officer (“CFO”) will provide the financial leadership, risk management, and strategic direction in the management of a rapidly-growing, fastpaced social services organization (“Agency”) serving the Western Massachusetts community. The CFO will oversee all financial and related functions, proactively supporting Agency goals and providing leadership and critical thinking.  The CFO will translate financial data into meaningful commentary that drives action in the Agency.  The CFO is a key member of the Agency Management Team and is a strategy business partner for the Chief Executive Officer. 

Position Details:

    Position Title:  Chief Financial Officer
    Status:              Exempt
    Reports to:      Chief Executive Officer
    Location:          Springfield, MA

      Responsibilities

      • Oversee and safeguard the Agency’s financial resources 
      • Drive financial planning and analysis to ensure funds and cashflow are managed in the best interests of the Agency, and to monitor and evaluate new and existing programs  
      • Perform risk management by analyzing Agency financials, including evaluations and scenarios based on changing economic and regulatory environments and changes in Agency programs.  Develop and maintain policies and procedures that ensure accountability and internal controls 
      • Advise the Chief Executive Officer and the Board of any potential exposures and significant issues that might jeopardize the achievement of organizational goals or reputation 
      • Oversee development and monitoring of the Agency’s annual budget.  Work in collaboration with program directors and others on grant and contract budgets and budget amendments as needed throughout the year 
      • As an active member of Board Finance Committee, present monthly and annual financial reports, budgets, and any other financial-related matters.  Partner with the Board Treasurer to report financial matters to the Board of Directors 
      • Provide leadership for all responsibilities under the Office of the CFO, including, but not limited to, coordinating the annual audit and ensuring the timely submission of all external returns and filings, managing the Human Resources functions, supporting capital projects, negotiating agreements for the Agency as needed, and maintaining financial, personnel, and legal records 
      • Manage and develop CFO staff.  Work across the Agency to partner with program directors and others to ensure Agency-wide support of financial goals  
      • Partner with the Chief Executive Officer to identify opportunities, and enhance and ensure effective overall operations of the Agency  
      • Act as an ambassador for the Agency in all internal and external communications

      Qualifications

      • Bachelor’s Degree in Accounting, Finance, or related field; Master’s degree, CPA, or professional certification preferred
      • Proven experience as a CFO, controller, or similar role.  Experience in non-profit financial management a plus
      • Strong leadership, organizational, and decision-making skills 
      • Excellent knowledge of data analysis and forecasting methods
      • An analytical mind, intellectual curiosity, and strong problem-solving ability 
      • Proficient in the use of Microsoft Office products and financial management software.  Experience with SAGE accounting software a plus
      • Excellent communication and people skills
      • Ability to manage and inspire staff, influence others, and work across an organization

        We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resource Administrator, m.petrone@jfswm.org.

        Grants and Contract Manager

        Grants and Contract Manager will support the CFO in the management of the organization’s financial, administrative, and facility functions.  The Grants and Contract Manager will meet the highest standards to ensure the organization is in compliance with applicable federal and state regulations, and funder and donor requirements.

        Position Details:

          Position:         Grants and Contract Manager
          Department:  Administration
          Status:            Exempt
          Reports to:     Chief Financial  Officer
          Location:        Springfield

          Responsibilities

          • Manage federal, state and private grant awards including but not limited to submission of all monthly invoices to funders in accordance with grant requirements.
          • Assist with preparation, monitoring and analysis of monthly grants reports. Prepare summaries, analyze of financials trends, and forecast expected performance and keep senior staff informed of the same.
          • In collaboration with CFO, develop grant and contract budgets and amendments. Monitor use of grant monies awarded to the agency to ensure adherence to all terms and conditions.
          • Monitor budgeted staff time allocations and compare to actual time charges to the grants. Maintain corresponding schedules needed for performance analysis.
          • Assist with  month-end and year-end closing process of all grants and contracts
          • Assist with negotiation of contracts and renewals of above contracts and with agreements with financial institutions, software licenses, service contracts and insurance companies to ensure competitive rates in addition to maintaining compliance with required reporting
          • Oversee and maintain business office facilities and security systems, vendor and contractors relations including tracking maintenance of company vehicle, office and property general cleaning, maintenance and repairs.
          • Oversee and insure all office equipment, security and phone systems are in functional working order in support of all employees
          • Provide administrative support in; grants and contract management; renewal of property and liability insurance coverage; monitor status of any claims; and maintain records of same
          • Provide support to CFO in management of IT network systems information technology resources and inventory`. When necessary triage IT issues and coordinate resolutions in the most cost effective way
          • Assist with annual audit of all grants and contracts and support the finance office with timely submission and the production of back up schedules for all external returns and filings including, but not limited to Form 990, Form PC, and State Uniform Financial Report.
          • Maintain a safe working environment
          • Perform all responsibilities and duties within the framework of the agency mission, policies and professional ethics

          Qualifications

          • Bachelor’s Degree in Accounting or related field required;
          • Minimum of five years’ experience in non-profit grants management or accounting
          • Advanced MS Excel skills required
          • Familiarity with GAAP
          • Experience with General Ledger accounting.
          • Proficiency in MS Office, Word, PowerPoint, and accounting software (Sage preferred)
          • Ability to interpret and summarize financial data and trends
          • Strong working knowledge and experience in broad range of administrative and management areas
          • Excellent organizational and time management skills
          • Attention to detail and high degree of flexibility, patience, and persistence a must.
          • Ability to build positive and productive working relationships with colleagues, consumers and vendors

          We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resource Administrator, m.petrone@jfswm.org.

          Guardianship Program Director

          To provide comprehensive oversight in ensuring best quality care and well-being of elder guardianship clients and to meet goals and objectives as specified by the Executive Office for Elder Affairs (EOEA) protective service contract.

          Position Details:

            Position:         Guardianship Program Director
            Department:  Older Adult Program
            Status:            Exempt
            Reports to:     Chief Executive Officer
            Location:        Springfield

            Responsibilities

            • Supervise the day-to-day operation of the Elder Guardianship
            • Regular supervision of elder service guardianship case managers.
            • Maintain program policies and procedures to comply with EOEA, state law and best practice.
            • Act as the liaison between Executive Office of Elder Affairs, Local Area on Aging Agencies and Jewish Family Service.
            • Facilitate EOEA guardianship referrals.
            • Develop and implement changes in the program in accordance with EOEA requirements, state laws and best practice.
            • Collaborate with legal advisors on client cases.
            • Complete and submit timely and comprehensive annual Guardianship Care Plans in accordance with the most recent MA guardianship requirements, laws and best practice. Complete and submit timely any comprehensive annual conservator accounts in accordance with the most recent MA guardianship requirements, laws and best practice.
            • Appear in court on behalf of clients and the agency as as needed.
            • Maintain accurate and up-to-date program, financial (client) and clinical records and reports.
            • Maintain client caseload as agreed upon with CEO.
            • Review and approve client client expenditures.
            • Collaborate with fiscal staff on client financial accounts, court fees and related business.
            • Maintain regular and productive working relationships with community service providers and related organizations.
            • Explore and promote new initiatives within JFS to improve the well-being of others.
            • Community outreach to promote the program and agency.
            • Provide information and referral to community contacts about elder and guardianship related services.
            • Create weekly 24/7 on call program coverage list and participate in this coverage rotation/
            • Contributing member of the JFS Management Team.
            • Attend community and program meetings to represent Jewish Family Service.
            • Stay informed about trends within the agency, community and profession that impact clients and program and provide programmatic recommendations.
            • Perform all responsibilities and duties within the framework of Agency mission, policies and procedures, and professional ethics.
            • Maintain client confidentiality at all times.
            • Perform other duties as assigned by CEO or designee.

              Performance Criteria

              • Meet the goals and objectives outlined in the EOEA contract.
              • Quality supervision for direct service staff including availability, accessibility and clinical support.
              • Achieve established program productivity measures.
              • Maintain best practice in compliance with agency policy, industry standards and EOEA audit standards.
              • Accomplish goals as set in clients’ individualized treatment plans.
              • Maintain constructive and productive relationships with clients, staff and community resources.

              Qualifications

              • BA or equivalent degree from an accredited university/ college, Masters preferred.
              • Minimum 5 years’ experience working with older adults.
              • Experience with program oversight and supervision.
              • Creativity, initiative and enthusiasm for the work.
              • Ability to work both independently and with a team.
              • Excellent written and oral communication skills.
              • Basic computer skills with knowledge of MS Word, Excel, QuickBooks, and e-Hana.
              • Able to work flexible hours including on-call 24/7 coverage.
              • MA driver’s license and daily access to a registered vehicle.
              • Organized, independent professional functioning.
              • Demonstrated ability to perform job responsibilities.
              • Respect and appreciation of diverse cultures.

              We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resource Administrator, m.petrone@jfswm.org.

              Case Aide

              Jewish Family Service of Western Massachusetts is seeking a Case Aide to join our multicultural New American Program team. This position will support the Assistant Director for Initial Resettlement to provide services for and with refugees and Ukrainian humanitarian parolees. The Case Aide will assist case managers to ensure refugees are welcomed and provided timely and high quality resettlement services.

              Position Details:

                Position: Case Aide
                Program: New American Program
                Status: Non-Exempt, Part-Time (25 hrs/week)
                Reports to: Assistant Director for Initial Resettlement
                Location: Springfield, MA

                Responsibilities:

                • Document client interactions through case notes in online databases
                • Assist in making sure relevant documentation is copied and placed in the case files
                • Receive and sort donations and assist with furnishing and setting up refugee or parolee apartments as needed
                • Transport clients as requested by case management staff
                • Follow-up with clients as requested by case management staff
                • Provide orientation to newly arrived refugees in needed topics, such as using laundry facilities or going grocery shopping
                • Accompany refugees to medical appointments and encourage self-advocacy and independence
                • Assist with other duties or services as requested

                Preferred Qualifications:

                • Previous related internships or work experience preferred
                • Ability to work respectfully in a multicultural environment
                • Patience speaking with non-native English speakers
                • Experience advocating on behalf of others
                • Excellent oral and written communication skills
                • Professionalism, discretion, and maturity in dealing with confidential information
                • Proficiency in Microsoft Word, Excel, and Outlook preferred
                • Organized with great attention to detail and great flexibility
                • Able to work independently and effectively as a team member in a fast-paced environment
                • Reliable and responsible for attending all appointments and meetings scheduled
                • A car/driver’s license and willingness to transport clients to/from appointments/events
                • COVID-19 vaccination is required for all staff

                  We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary Petrone, Human Resource Administrator, m.petrone@jfswm.org.

                  Office Manager

                  To provide exemplary administrative support to Chief Executive and Financial Officers ensuring effective and efficient program operations. Oversee operational systems of the agency, including IT, Security, Phone, and Facility needs. Partner with program staff, administration, and vendors. Manage and research special initiatives and projects. Respond to inquiries, prepare for events and meetings in coordination with management and community partners. Support streamlining between departments.

                  Position Details:

                    Position Title:             Office Manager
                    Department:               Administration
                    Status:                         Exempt
                    Reports to:                  CEO/CFO
                    Location:                     15 Lenox Street,  Springfield 

                      Responsibilities:

                      • Oversee the operations of the agency with the partnership of the CEO/CFO, including managing relationships with vendors for IT, insurances, security, and facility as well as in house staff
                      • Manage and maintain business office systems including security, copiers, phones, IT, and cleaning and repair of facilities and company vehicles
                      • Work with vendors and contractors to provide needed services to the agency
                      • Oversee and ensure all office equipment, security and phone systems are in functional working order in support of all employees
                      • Oversee and support the successful execution of agency events and special projects
                      • Prepare Board meeting correspondence and assist with preparation of Board reports and meetings
                      • Manage administrative projects, duties and record keeping in support of executive offices and program departments
                      • Coordinate interdepartmental, Board, and committee meetings
                      • Transcribe meeting minutes for all board, committee and staff meetings
                      • Provide administrative support to CEO/CFO
                      • Provide backup reception duties for Administrative Assistant
                      • Contribute in agency continuous quality improvement program
                      • Other duties as assigned

                      Performance Criteria:

                      • Attention to time and detail, personal reliability
                      • Independence of function and judgment
                      • Timeliness and accuracy of management information
                      • Reliability and accuracy of communications, written and verbal
                      • Ability to relate to other staff, clients, managers, board, and the larger community in a manner that enhances the agency’s performance and image
                      • Technical competence in office operating systems

                      Qualifications:

                      • Minimum 5 years professional experience, including experience in supervision
                      • Fluency with learning new systems and processes
                      • A. preferred
                      • Excellent creative, communication, and organizational skills
                      • Ability to work in cross functional team environment
                      • Demonstrated ability to work effectively with the senior leadership
                      • Proficiency in MS Office Suite, Abode, and PowerPoint
                      • Ability to navigate various database systems
                      • Ability to manage multiple projects at one time
                      • Respect and appreciation of diverse cultures

                          We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resource Administrator, m.petrone@jfswm.org.

                          Refugee Education and Orientation Specialist

                          The Refugee Education and Orientation Specialist will assist with the development and implementation of learning and community/career exploration programs for refugee youth and adults. This position is intended to increase participants’ self-awareness, communication, and digital skills, while broadening their exposure to community services and educational possibilities. This position will be an integral part of the New American team and will aim to increase the quality and depth of orientation program within every New American department.

                          Position Details:

                            Position Title:    Refugee Education and Orientation Specialist
                            Department:       New American Program
                            Status:                  Full-Time, Non-Exempt
                            Reports to:          New American Program Assistant Director
                            Location:             Springfield, MA

                            Responsibilities:

                            • Lead group sessions for English language learners on subjects of pre-employment, digital literacy, financial literacy, education, US laws, cultural adjustment, transportation, and other topics essential for newcomer families. Manage classroom volunteer trainers, tutors, and coaches as needed.
                            • Develop cultural orientation curricula, classroom materials and plan interactive and participatory activities for participants in coordination with the Employment Specialist.
                            • Train other staff and volunteers in cultural orientation training tools, topics and adult learning principles.
                            • Meet individually with refugee families to provide 1-1 orientations if barriers to classroom attendance are present or if individual reinforcement on key topics is needed.
                            • Coordinate or conduct bus orientations with refugee clients seeking employment, accompany clients to RMV for driver’s permit, or manage volunteers to assist with transportation as required to participants may attend orientation classes.
                            • Act as the point person for partnerships related to weekly learning sessions, including locations for site visits such as the local library.
                            • Assist with program evaluation, collecting class attendance and volunteer hours, and evaluating participants learning throughout the program.
                            • Other duties as assigned by the Assistant Director

                            Preferred Qualifications:

                            • Bachelor’s degree in relevant field, experience teaching or experience in community leadership or mentoring a must, related degree preferred.
                            • Significant experience working with non-native-English speakers from a variety of cultural and socio-economic backgrounds
                            • Experience facilitating groups, adult ESL teaching experience preferred
                            • Excellent interpersonal, networking, and community engagement skills. High degree of flexibility, patience, and persistence a must.
                            • Demonstrated ability to work collaboratively and independently, to plan and organize work, and follow tasks through to completion
                            • Outstanding verbal and written communication skills
                            • Experience creating visually-engaging documents and utilizing a variety of learning tools in the classroom
                            • Proficiency with Microsoft Word, Excel, Zoom, WhatsApp, and other remote learning tools
                            • Flexibility and willingness to work both remotely and in person, as appropriate
                            • Access to a vehicle to use for work
                            • COVID-19 vaccine required

                                JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary Petrone, Human Resource Administrator, m.petrone@jfswm.org.

                                Volunteer Coordinator

                                Jewish Family Service of Western Massachusetts is seeking a Volunteer Coordinator to join our multicultural New American Program team. This position will support the entirety of the JFS team to coordinate volunteers to support the refugee resettlement and integration agency-wide. This position will report to the Director of the New American Program.

                                Position Details:

                                  Position: Volunteer Coordinator
                                  Program: New American Program
                                  Status: Non-Exempt
                                  Reports to: New American Program Director
                                  Location: Springfield, MA

                                  Responsibilities:

                                  • Recruit new volunteers who meet the mission statement of JFS and fit with current and emerging needs
                                  • Screen applicants and selects qualified individuals for participation
                                  • Train new volunteers on JFS’s procedures, programs, culture, and clients
                                  • Match volunteers to opportunities that suit their skill sets, and ensure they understand their responsibilities and receive the proper training
                                  • Act as a liaison between the volunteers and program coordinators to ensure the smooth running of each program
                                  • Supervise volunteers on daily basis, and respond to their questions and concerns
                                  • Build training sessions relative to the cultural backgrounds of the JFS’s clients
                                  • Create educational and celebratory events to increase the engagement of volunteers
                                  • Attend community outreach programs to promote volunteer opportunities
                                  • Outreach to organizations, universities, companies and other locations in order to recruit volunteers and interns
                                  • Manage program interns, ensuring educational and programmatic requirements are met
                                  • Communicate effectively and efficiently with volunteers, staff, potential, current and past volunteers
                                  • Represent JFS and its programs, mission and values at events and with volunteers
                                  • Other duties as assigned

                                  Preferred Qualifications:

                                  • Strong interpersonal communication skills and ability to understand different points of view, cultural backgrounds, and how to match strengths to program needs
                                  • Ability to present to groups, motivate individuals and groups to overcome challenges and engage in a project
                                  • Undergraduate degree or equivalent experience preferred
                                  • A successful Volunteer Coordinator should be meticulous about keeping records and passionate about volunteer work.
                                  • Previous work experience related to volunteer work and volunteer management in non-profits preferred
                                  • Ability to work respectfully in a multicultural environment
                                  • Excellent oral and written communication skills
                                  • Professionalism, discretion, and maturity in dealing with confidential information
                                  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
                                  • Organized with great attention to detail and great flexibility
                                  • Able to work independently and effectively as a team member in a fast-paced environment
                                  • COVID-19 vaccination is required

                                      We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary Petrone, Human Resource Administrator, m.petrone@jfswm.org.

                                      Internship Opportunities

                                      Intern with JFS! Looking to start a career in social services or international relations? Become an intern to get an inside look at this work, and learn how to succeed in the field.

                                      JFS is offering paid internships for qualified candidates for Health Interns, Program Management Interns, and Ukrainian Initial Resettlement Interns in j-term 2022-23, spring 2023, and summer 2023.

                                      • Adult Education and Learning Intern
                                      • Refugee Health Services Intern; Initial Resettlement Intern
                                      • Refugee Program Management Intern
                                      • Refugee Youth Program Intern

                                      Adult Education and Learning Intern

                                      Jewish Family Service of Western Massachusetts is seeking an Adult Education and Learning Intern to join our multicultural New American Program team.   This position will support refugee families by providing strength-based interventions to support refugees on their personal, learning and career paths. This position will report to the Youth and Adult Learning Coordinator and support resettlement, education, and employment programs for New Americans in Springfield, MA.

                                      Position Details:

                                      Responsibilities:

                                      • Develop and/or adapt refugee and volunteer training and teaching tools, case management tools, resources and educational materials for use by staff, volunteers, and clients.
                                      • Develop learning plans with refugee clients in conjunction with the Adult Learning Coordinator and Employment Coordinator.
                                      • Train refugees on digital literacy skills and onboard clients onto technology platforms including Zoom, Burlington English, and others.
                                      • Assist with research and outreach to develop partnerships with educational and literacy organizations.
                                      • Lead English classes and/or pre-employment orientations with refugee clients in Springfield with direction from the Adult Learning Coordinator.
                                      • Assist Employment Coordinator, including preparing clients for interviews through one-on-one coaching and Job Readiness Training, accompanying clients to job interviews and assisting with the completion of new hire paperwork
                                      • Track data related to employment, online education programs, and volunteer trainers as needed or assigned.
                                      • Assist with organizing in-kind donations for resettled refugees as needed
                                      • Other duties as assigned by the Youth and Adult Learning Coordinator

                                      Learning Objectives:

                                      • Improve ESL, digital literacy teaching and coaching skills
                                      • Curricula design, development and assessment skills
                                      • Ability to access and direct refugees to enroll and succeed in training and education programs in Western Massachusetts
                                      • Improved facilitation groups with English language learners
                                      • Ability to stay organized in a fast-faced work environment, and remain flexible and patient
                                      • Respectfully express and engage ideas and values in a multicultural, multilingual environment

                                      Preferred Qualifications:

                                      • Experience with adult learners strongly preferred, related studies preferred
                                      • Organized with great attention to detail and great flexibility
                                      • Able to work independently and effectively as a team member in a fast-paced environment
                                      • Reliable and responsible for attending all appointments and meetings scheduled
                                      • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
                                      • Experience or openness to working with people from a variety of cultural backgrounds
                                      • Strong computer skills: MS Word, Excel, PowerPoint. Experience with graphic design preferred.
                                      • Responsible, able to work independently and professionally
                                      • Strong oral and written communication skills
                                      • Students pursuing a Bachelor’s or Master’s degree are welcome to apply. Clinical supervision will not be available for this position.

                                      Applicants should send a cover letter and resume to:
                                      Mary T. Petrone
                                      Finance & Human Resource Administrator
                                      Jewish Family Service of Western Massachusetts
                                      15 Lenox St   Springfield, MA 01108
                                      p. (413) 737-2601 f. (413) 737-0323
                                      m.petrone@jfswm.org

                                      Refugee Health Services Intern

                                      Jewish Family Service of Western Massachusetts is seeking a Health Services Intern to join our multicultural New American Program team. This position will support refugee families by ensuring clients attend required physical, dental, and counseling appointments and that clients learn best practices related to health and hygiene. Interns will assist case workers by serving as an additional resource for clients and collecting information that helps improve the program’s delivery. This position will report the New American Program Director and support the resettlement and intensive case management programs for New Americans in Springfield, MA.

                                      Position Details:

                                      Responsibilities:

                                      • Assist staff with case management including:
                                        • advocating for health and social services
                                        • helping to coordinate referrals to a wide variety of social services
                                        • transporting clients to/from appointments, accompanying clients to medical and other appointments to ensure interpretation and follow-up
                                      • Help develop curriculum for educational or support groups based on clients’ needs
                                      • Teach health orientation classes to newcomer clients
                                      • Lead health tours of local health facilitates, when planned by Health Coordinator
                                      • Manage client records and document client interactions through case notes in online database
                                      • Assist case managers and clients with crisis management services, as needed

                                      Learning Objectives:

                                      • Recognize common hygiene and health challenges faced by refugee populations
                                      • Develop strong advocacy and people skills
                                      • Identify best practices associated with case management and how to effectively conduct client meetings
                                      • Identify and access community resources and services, particularly those that serve refugees
                                      • Understand the New American Program, as well as what role resettlement agencies like JFS play in receiving and integrating refugees
                                      • Respectfully express and engage ideas and values in a multicultural, multilingual environment

                                      Preferred Qualifications:

                                      • Interest in refugee medical and healthcare issues
                                      • Undergraduate or graduate students interested in medical, health, social work, or psychology fields are encouraged to apply
                                      • Previous related internships or work experience preferred
                                      • Ability to work respectfully in a multicultural environment
                                      • Patience speaking with non-native English speakers/non-English speakers
                                      • Experience advocating on behalf of others
                                      • Excellent oral and written communication skills
                                      • Professionalism, discretion, and maturity in dealing with confidential information
                                      • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
                                      • Organized with great attention to detail and great flexibility
                                      • Able to work independently and effectively as a team member in a fast-paced environment
                                      • Reliable and responsible for attending all appointments and meetings scheduled
                                      • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus frequently to appointments and clients homes in Springfield)
                                      • Students pursuing a Bachelor’s or Master’s degree are welcome to apply. Clinical supervision will not be available for this position.

                                      Applicants should send a cover letter and resume to:
                                      Mary T. Petrone
                                      Finance & Human Resource Administrator
                                      Jewish Family Service of Western Massachusetts
                                      15 Lenox St   Springfield, MA 01108
                                      p. (413) 737-2601 f. (413) 737-0323
                                      m.petrone@jfswm.org

                                      Initial Resettlement Intern

                                      Jewish Family Service of Western Massachusetts is seeking an Intern to join our multicultural New American Program team. This position will support initial refugee resettlement by providing strength-based interventions to promote integration for refugee families, personal health, and well-being. The intern will work to support positive resettlement, acculturation, and citizenship of refugees in Western Massachusetts. This position will report the Resettlement Coordinator and support the resettlement, health, and employment programs for New Americans in Springfield, MA.

                                      Position Details:

                                      Responsibilities:

                                      • Assist Resettlement Coordinator to prepare for, supply, arrange housing, and support refugees resettled in Springfield through the Reception and Placement Program
                                      • Welcome newly arrived refugees and assist to ensure they have their basic needs upon arrival to Western Massachusetts
                                      • Assist in teaching and practicing English with newly arrived refugees to navigate their new community
                                      • Accompany refugees to the grocery store, to the bank, to the library, and to other community locations to help orient them to their new cities or towns
                                      • Develop and/or adapt case management tools, resources and educational materials for use by staff, volunteers, and clients.
                                      • Assist with provision of medical care coordination services for medically vulnerable clients (i.e. health insurance applications, accompaniment to medical appointments)
                                      • Lead bus orientations and bank orientations with refugee clients in Springfield
                                      • Assist refugee parents with the school system, including school registration for refugee children
                                      • Assist with documentation, data entry, and helping supervise refugee children as necessary during meetings where it would not be appropriate for children to attend
                                      • Assist with organizing in-kind donations for resettled refugees and setting up apartments for new arrivals
                                      • Other duties as assigned by the Resettlement Coordinator

                                      Learning Objectives:

                                      • Respectfully express and engage ideas and values in a multicultural, multilingual environment
                                      • Ability to multitask and prioritize needs for incoming refugee families.
                                      • Develop strong advocacy and people skills
                                      • Identify best practices associated with case management and how to effectively conduct client meetings
                                      • Deep understanding of the refugee resettlement program, including challenges that newcomers face and overcome to access services and thrive
                                      • Fluency in navigating essential services for refugees, including welfare systems, education systems, and social services in Western Massachusetts

                                      Preferred Qualifications:

                                      • Organized with great attention to detail and great flexibility
                                      • Able to work independently and effectively as a team member in a fast-paced environment
                                      • Reliable and responsible for attending all appointments and meetings scheduled
                                      • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
                                      • Experience or openness to working with people from a variety of cultural backgrounds
                                      • Strong computer skills: MS Word, Excel, PowerPoint.
                                      • Responsible, able to work independently and professionally
                                      • Strong oral and written communication skills

                                        Applicants should send a cover letter and resume to:
                                        Mary T. Petrone
                                        Finance & Human Resource Administrator
                                        Jewish Family Service of Western Massachusetts
                                        15 Lenox St   Springfield, MA 01108
                                        p. (413) 737-2601 f. (413) 737-0323
                                        m.petrone@jfswm.org

                                        Refugee Program Management Intern

                                        Jewish Family Service of Western Massachusetts is seeking an Intern to join our multicultural New American Program team.   This position will support the New American Program Director to lead the New American Team. The intern will support in providing strength-based interventions to promote refugee health, well-being and to support positive resettlement, acculturation, and citizenship for and with refugees in Western Massachusetts. This position will report the New American Program Director and support the resettlement, intensive case management, and employment programs for New Americans in Springfield, MA.

                                        Position Details:

                                        Responsibilities:

                                        • Develop resources and materials for resettlement staff at the direction of the New American Program Director
                                        • Assist in quality assurance of documentation, including case notes, files, and focus group with refugees
                                        • Assist in screening, inputting and vetting JFS volunteers and preparing volunteers for their roles
                                        • Assist in grant reporting and applying for grants to support services for New Americans at the direction of the New American Program Director
                                        • Develop and/or adapt case management tools, resources and educational materials for use by staff, volunteers, and clients.
                                        • Assist with research and outreach to develop partnerships with health providers and community organizations
                                        • Assist with documentation, data entry, and data analysis to improve program services and promote program activities
                                        • Assist with outreach to local organizations to collect and organize in-kind donations for resettled refugees
                                        • Other duties as assigned by the New American Program Director

                                        Learning Objectives:

                                        • Develop skills to lead teams within nonprofit agencies
                                        • Develop the ability to aggregate and organize information from various sources to be useful for a multicultural and multilingual audience
                                        • Develop ability to monitor the work of a team with complex responsibilities, and give constructive feedback to make services or reporting more efficient and the program more in compliance
                                        • Develop the ability to organize, export, and analyze real work data in Excel and other platforms
                                        • Develop the ability to thrive in a fast-paced, multi-cultural environment
                                        • Respectfully express and engage ideas and values in a multicultural, multilingual environment

                                        Preferred Qualifications:

                                        • Organized with great attention to detail and great flexibility
                                        • Ability to work independently in a fast-paced environment
                                        • Reliable and responsible for attending all appointments and meetings scheduled
                                        • A car/driver’s license and willingness to transport clients when needed (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
                                        • Experience or openness to working with people from a variety of cultural backgrounds
                                        • Strong computer skills: MS Word, Excel, PowerPoint. Experience with graphic design preferred.
                                        • Responsible, able to work independently and professionally
                                        • Strong oral and written communication skills
                                        • Students pursuing a Master’s degree in public policy, nonprofit management, or international nonprofit management encouraged to apply. Internship is open to students pursuing a Bachelor’s or Master’s degree. Clinical supervision will not be available for this position.

                                        Applicants should send a cover letter and resume to:
                                        Mary T. Petrone
                                        Finance & Human Resource Administrator
                                        Jewish Family Service of Western Massachusetts
                                        15 Lenox St   Springfield, MA 01108
                                        p. (413) 737-2601 f. (413) 737-0323
                                        m.petrone@jfswm.org

                                        Refugee Youth Program Intern

                                        Jewish Family Service of Western Massachusetts is seeking an Intern to join our multicultural New American Program team. This position will support the refugee youth programs by recruiting youth participants, coordinating workshops, and developing curricular content for future program years based on assessment data. The intern will work to support positive resettlement, acculturation, and citizenship of refugees in Western Massachusetts. This position will report to the Refugee Youth Mentoring Specialist and support the education programs for New Americans in Springfield, MA.

                                        Position Details:

                                        Responsibilities:

                                        • Recruit and screen participants for youth mentoring program in collaboration with case workers. Conduct outreach to families and community leaders.
                                        • Gather and organize volunteer training and mentoring resources on Google Classroom
                                        • Collaborate with colleagues to coordinate workshops for participants – plan, organize, lead/connect with leaders, assess workshop successes and challenges, suggest plans for next year
                                        • Create a curriculum for refugee youth mentoring program
                                        • Compile assessment data; identify themes and develop content for future program years
                                        • Develop a database of helpful program contacts
                                        • Create a portfolio of resources for refugee youth who are finished high school and are developing future plans
                                        • Assist staff to support refugee youth in school, including communicating with guidance counselors, assisting youth with digital literacy, and conducting outreach for tutors to support refugee learners
                                        • Monitor volunteer reports submitted about work with refugee youth, follow-up on any needed issues or questions identified in the reporting
                                        • Other duties as assigned by the Refugee Youth Mentoring Specialist

                                        Learning Objectives:

                                        • Respectfully express and engage ideas and values in a multicultural, multilingual environment
                                        • Ability to multitask and prioritize needs for program and volunteer management
                                        • Develop strong training, negotiating, and people skills
                                        • Identify best practices associated with program management and how to effectively conduct meetings and trainings
                                        • Deep understanding of opportunities and challenges that newcomer youth face and how to develop effective tools to help them navigate US systems and personal decision making
                                        • Fluency in navigating educational and career support services for/with refugees and their mentors and volunteers

                                        Preferred Qualifications:

                                        • Experience working with youth or English language learner populations preferred
                                        • Organized with great attention to detail and great flexibility
                                        • Able to work independently and effectively as a team member in a fast-paced environment
                                        • Reliable and responsible for attending all appointments and meetings scheduled
                                        • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
                                        • Experience or openness to working with people from a variety of cultural backgrounds
                                        • Strong computer skills: MS Word, Excel, PowerPoint.
                                        • Responsible, able to work independently and professionally
                                        • Strong oral and written communication skills

                                          Applicants should send a cover letter and resume to:
                                          Mary T. Petrone
                                          Finance & Human Resource Administrator
                                          Jewish Family Service of Western Massachusetts
                                          15 Lenox St   Springfield, MA 01108
                                          p. (413) 737-2601 f. (413) 737-0323
                                          m.petrone@jfswm.org

                                          View JFS 2022 Impact Report

                                          “I have never worked with a more talented, diverse, compassionate and fun staff.”

                                          Staff Member