Employment & Internship
Opportunities

Community Social Worker

We are seeking a dedicated and compassionate Community Social Worker to join our team. The Community Social Worker will be responsible for providing essential support and services to older adults within our community. The successful candidate will conduct home visits and assessments, connect with community partners, provide case management services, and play a vital role in enhancing the quality of life for older adults by ensuring they have access to necessary resources and support.

Position Details:

Position:         Community Social Worker
Department:  Behavioral Health
Status:              Full-Time, Non-Exempt
Reports to:    Naturally Occuring Retirement Communities Program Director
Location:        Hampden/Hampshire Counties

Responsibilities:

  • Working with Older Adults: Provide personalized support to older adults in the community, addressing their emotional, social, and physical well-being.
  • Home Visits and Assessments: Conduct home visits to assess the living conditions and needs of older adults, and develop individualized care plans.
  • Liaise with Community Resources: Establish and maintain relationships with community resources, agencies, and organizations to ensure older adults have access to essential services and support.
  • Weekly Supervision: Attend regular supervision sessions with a supervisor to discuss cases, seek guidance, and ensure quality service provision.
  • Timely Report Filing: Maintain accurate records of client interactions, assessments, and service plans. Submit reports in a timely manner as required by the organization.
  • Case Management: Provide comprehensive case management services to assigned clients, including coordinating care, referrals, and advocacy on their behalf.
  • Community Needs Assessment: Collaborate with community partners to assess the ongoing needs of the older adult population in the community, identify gaps in services, and develop strategies to address them.
  • Ongoing Supportive Visits: Conduct ongoing visits to older adults to monitor progress, offer emotional support, and adjust care plans as needed.

    Performance Criteria

    • Attention to time and detail, personal reliability
    • Independence of function and judgment
    • Timeliness and accuracy of management information
    • Reliability and accuracy of communications, written and verbal
    • Ability to relate to other staff, clients, managers, board, and the larger community in a manner that enhances the agency’s performance and image
    • Technical competence in office operating systems

    Qualifications

    • An interest in working with older adults and a genuine passion for enhancing their quality of life.
    • Experience working in the Jewish community and a familiarity with Jewish customs and traditions is a desired feature.
    • A bachelor’s degree in social work, psychology, gerontology, or a related field. Relevant work experience may be considered in lieu of a degree.
    • Strong communication and interpersonal skills, with the ability to establish rapport with older adults and their families.
    • Knowledge of community resources and social service systems to effectively connect clients with appropriate support.
    • Strong organizational skills and the ability to manage multiple cases efficiently.
    • Cultural sensitivity and the ability to work with a diverse population.
    • Compassion, empathy, and a commitment to upholding the highest ethical standards in social work practice.

    We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

    ESL Instructor

    The ESL instructor plays a crucial role in JFSWM’s Learning Program, leading English language classes and assisting with general program functioning. This position will contribute to the success of the program and positively impact the lives of clients.  

    Position Details:

    Position:          ESL Instructor
    Program:         New American Program
    Status:             Full-time, Non-Exempt
    Reports to:      Learning and Job Skills Coordinator
    Location:         Springfield, MA

    Responsibilities:

    • Leading, planning, and teaching ESL classes managed by JFS
    • Referring clients to community partners and following up on their enrollment processes
    • Teaching and assisting Digital Literacy sessions
    • Helping clients navigate internal and external learning and vocational programs
    • Assisting volunteer and assistant teachers in class preparation and material building
    • Supporting the Learning Coordinator with the JFS ESL Coaching Program, including coach/ learner matching
    • Tracking weekly attendance and updating client information in program databases
    • Co-administering the WhatsApp groups for ESL classes

    Qualifications:

    • Bachelor’s degree in education or a related field.
    • Fluent in English, proficiency in at least one other language preferred.
    • Experience working with diverse populations, particularly refugees or immigrants, and sensitivity to cultural differences.
    • Excellent communication skills, both verbal and written.
    • Strong organizational skills with the ability to prioritize tasks and manage time effectively.
    • Valid driver’s license with a clean driving record and access to a reliable vehicle.
    • Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
    • Proficiency in basic computer applications and willingness to learn new software programs.
    • Flexibility to adapt to changing program needs and work occasional evenings or weekends, as required.

      We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

      Housing Specialist

      Jewish Family Service of Western MA is seeking a dedicated and compassionate individual to join our team as a Housing Specialist. The ideal candidate will have a background in social services, a deep understanding of the housing process, and a commitment to cultural competency, effective communication, and empathy.

      Position Details:

      Position:          Housing Specialist
      Program:         New American Program
      Status:             Full-time, Non-Exempt
      Reports to:     Emergency Response Coordinator
      Location:         Springfield, MA

      Responsibilities:

      • Help clients navigate and access HomeBase through completing applications and gathering required documentation.
      • Conduct community housing outreach including to landlords, property management organizations and housing authorities.
      • Provide case management support to families placed in emergency housing, addressing their immediate needs and facilitating their transition into the community.
      • Provide transportation for clients to various appointments, including medical, legal, educational, and social service appointments if needed.
      • Conduct apartment assessments to ensure they comply with HomeBase and other housing programs.
      • Accompany clients to view housing options and meet with landlords to secure permanent housing.
      • Collaborate with partner organizations to connect families with relevant resources and services in the community.
      • Foster open and effective communication channels with landlords and families.
      • Educate families about the HomeBase process to set realistic expectations.
      • Provide families with information regarding the general housing process including their rights and responsibilities.
      • Conduct regular check-ins and meetings with clients to address concerns, provide guidance, and ensure the well-being of all parties involved.
      • Implement program policies and procedures in line with the organization’s mission and grant guidelines.

      Qualifications:

      • Bachelor’s degree in social work, human services, or a related field. Relevant work experience may be considered in lieu of a degree.
      • Previous experience in social services, case management, or emergency housing programs.
      • Knowledge of the asylum-seeking process and challenges faced by vulnerable families is preferred.
      • Strong cultural competency, with an understanding and respect for diverse backgrounds.
      • Excellent communication and interpersonal skills.
      • Empathy and a commitment to providing compassionate support.
      • Valid driver’s license with a clean driving record and access to a reliable vehicle.
      • Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
      • Proficiency in basic computer applications and willingness to learn new software programs.
      • Flexibility to adapt to changing program needs.

        We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

        In Home Therapy (IHT) Therapeutic Training and Support Specialist (TT&S)

        Therapeutic Training and Support is a service provided by a qualified paraprofessional working under the supervision of a clinician to support implementation of the licensed clinician’s treatment plan to assist the youth and family in achieving the goals of that plan. The paraprofessional assists the clinician in implementing the therapeutic objectives of the treatment plan designed to address the youth’s mental health, behavioral, and emotional needs. This service includes teaching the youth to understand, direct, interpret, manage, and control feelings and emotional responses to situations and to assist the family to address the youth’s emotional and mental health needs. Phone contact and consultation are provided as part of the intervention.

        Position Details:

        Position:          Emergency Housing Case Manager
        Program:         New American Program
        Status:             Full-time, Non-Exempt
        Reports to:      Housing and Integration Specialist
        Location:         Springfield, MA

        Responsibilities:

        Work in collaboration with a Master’s Level clinician to provide intensive strength-based family therapy and behavioral intervention and assist the Master’s level clinician in meeting the Performance Specifications for In Home Therapy in bold type below:

        • Complete a comprehensive home-based, behavioral health assessment inclusive of the age-appropriate version of the Massachusetts CANS that occurs in the youth’s home or another location of the family’s (TT&S will assist with information gathering, cultural consultation, and language support. Master’s Level Clinician will complete.)
        • Development of a youth- and family-centered treatment plan in collaboration with the youth, parent(s)/guardian(s)/caregiver(s), and with required consent, in consultation with other providers. (TT&S will assist with information gathering, cultural consultation and language support. Master’s Level Clinician will complete.)

         

        • Review and modification of the treatment plan as (Master’s Level Clinician will complete in consultation and collaboration with TT&5).
        • Review/update or development of a Safety Plan and/or other Crisis Planning Tools (Safety Plan, Advance Communication to Treatment Providers, Supplements to Advance Communication and Safety Plan, Companion Guide for Providers on the Crisis Planning Tools for Families) in collaboration with the youth and parent/guardian/caregiver. (Master’s Level Clinician will complete in consultation with TT&5).
        • Intensive Family Therapy that may include working with the entire family, or a subset of the family, to implement focused, structural, strategic, or behavioral techniques, or evidence-based interventions to enhance problem-solving, limit-setting, risk management/safety planning, communication, skill-building to strengthen the family, and to advance therapeutic goals or improve ineffective patterns of (collaborate with Master’s Level Clinician to identify specific activities to carry out treatment plan).
        • Identification of community resources and development of natural supports for youth and parent(s)/caregiver(s) to support and sustain achievement of the youth’s treatment plan goals and objectives.
        • Phone and face-to-face coordination with collateral providers, state agencies, ESP/Mobile Crisis Intervention, and other individuals or entities that may impact the youth’s treatment plan, subject to required consent.
        • Referral and linkage to appropriate services along the continuum of care.
        • Coaching in support of decision-making in both crisis and non-crisis situations.
        • Skills training for youth and parent(s)/caregiver(s)
        • Monitoring progress on attainment of treatment plan goals and objectives. *
        • Compile and maintain timely, up-to-date, and accurate client records and progress notes according to JFS policies and
        • Meet agency productivity
        • Complete and submit all weekly billing documents, following agency protocols, in a timely manner.
        • Attend weekly Individual or group supervision sessions with In Home Therapy clinical supervisors.
        • Understand and practice agency mission, values, and policies.
        • Be available for client emergencies (including after hours and on weekends).
        • Maintain good relations within the community and other agencies.
        • Cooperate and collaborate with other social service agencies that may work with clients and families.
        • Perform all responsibilities within the framework of JFS’s mission and policies.
        • Perform other duties as assigned.
        • Perform translation and interpretation services for clients as needed.

        Qualifications:

        • Bachelor’s or Associate degree with related experience in human services, education, social work or health care.
        • Experience providing services to refugee and/or immigrant populations.
        • Computer literate.
        • Ability to work in an ethnically diverse work.
        • Capacity to deal with unpredictable situations and concerns.
        • Ability to work autonomously.
        • Must function well as part of a team.
        • Valid Massachusetts’s driver’s license.
        • Bilingual, Haitian Creole.

              We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

              Master’s Level In Home Therapy Clinician

              To provide intensive home-based treatment for youth who are suffering from emotional and/or behavioral dysregulation working in a team with a Therapeutic Training and Skills Specialist (TT&S).

              Position Details:

              Position Title: Master’s Level In Home Therapy Clinician|
              Department:   Behavioral Health
              Status:             Fulltime employment-based
              Reports to:      Director of Behavioral Health  Services
              Location:         Springfield

              Responsibilities:

              • Working as a team with a TT&S, provide intensive strength-based family treatment in the home.
              • Ability to successfully engage and clinically work with a broad range of clients with varied challenges.
              • Follow the performance standards for In-Home Therapy Services indicated in bold type below:
              • Complete a comprehensive home-based, behavioral health assessment inclusive of the age appropriate version of the Massachusetts CANS that occurs in the youth’s home or another location of the family’s choice.
              • Development of a youth- and family-centered treatment plan in collaboration with the youth, parent(s)/guardian(s)/caregiver(s), and with required consent, in consultation with other providers.
              • Review and modification of the treatment plan as necessary.
              • Review/update or development of a Safety Plan and/or other Crisis Planning Tools (Safety Plan, Advance Communication to Treatment Providers, Supplements to Advance Communication and Safety Plan, Companion Guide for Providers on the Crisis Planning Tools for Families) in collaboration with the youth and parent/guardian/caregiver.
              • Intensive Family Therapy that may include working with the entire family, or a subset of the family, to implement focused, structural, strategic, or behavioral techniques, or evidence-based interventions to enhance problem-solving, limit-setting, risk management/safety planning, communication, skill-building to strengthen the family, and to advance therapeutic goals or improve ineffective patterns of interaction.
              • Identification of community resources and development of natural supports for youth and parent(s)/caregiver(s) to support and sustain achievement of the youth’s treatment plan goals and objectives.
              • Phone and face-to-face coordination with collateral providers, state agencies, ESP/Mobile Crisis Intervention, and other individuals or entities that may impact the youth’s treatment plan, subject to required consent.
              • Referral and linkage to appropriate services along the continuum of care.
              • Coaching in support of decision-making in both crisis and non-crisis situations
              • Skills training for youth and parent(s)/caregiver(s)
              • Monitoring progress on attainment of treatment plan goals and objectives.
              • Overseeing TT&S in implementation of the treatment plan and working collaboratively to achieve goals. *
              • Make full use of collateral resources and inter-agency or referral records in solving problems.
              • Work with wrap around model and Systems of Care.
              • Meet clinical productivity expectations.
              • Compile and maintain timely and accurate client records according to JFS policies and procedures.
              • Complete all billing documents following protocols and in a timely manner.
              • Be available for client emergencies and respond to after-hours calls.
              • Demonstrate knowledge and skills in the following areas: The needs of, and the identification of, abused and neglected children and adults; child development, life cycle issues, trauma, individual and family functioning; working with hard to reach or challenging individuals and families; collaborating with other disciplines and services, intensive family therapy and behavioral intervention techniques.
              • Stay informed about trends within the agency, community, and profession that impact clients and the program; provide programmatic recommendations.
              • Participate in agency meetings.
              • Practice and promote cultural competence.
              • Perform all responsibilities and duties within the framework of the Agency mission, policy and professional ethics.
              • Perform other duties as assigned.

              Performance Criteria:

              • Achieve established best practice standards.
              • Accomplishment of goals as set in the individualized treatment plans.
              • Participate in constructive and productive relationships with co-workers, clients and community contacts.
              • Respond to continuous quality improvement.

              Qualifications:

              • Master’s in Social Work.
              • Experience working with children and adolescents.
              • Experience working with a range of clinical issues impacting people at various life cycle stages.
              • A high degree of clinical judgment, creativity and initiative.
              • Excellent communication skills.
              • MA driver’s license and daily access to a registered vehicle.
              • Demonstrated ability to perform job responsibilities.
              • Respect and appreciation of diverse cultures.
              • Language preferred Haitian Creole.

                  We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

                  Post-Arrival Services Coordinator

                  The Referral and Service Coordinator is responsible for overseeing a team of case managers who provide direct services to refugees following the initial resettlement period. This position works to provide grant-funded case management services and transition clients to behavioral health interventions if needed. This position plays a crucial role in providing comprehensive support for refugee families enrolled with the Refugee Case Management program and individual clients enrolled with the Community Support Program. This includes helping clients work toward  the goal of community integration, refugee education and empowerment, and personal and family self-sufficiency.

                  Position Details:

                  Position Title: Post-Arrival Services Coordinator
                  Department:    Behavioral Health/New American Program
                  Status:             Full-Time, Non-Exempt
                  Reports to:     Director, Post-Resettlement Services
                  Location       Springfield, MA

                  Refugee Case Management (RCM Program:

                  • Provide supervision and management to group of Refugee Case Management Specialists focused on one or more of three areas: housing insecure families, single headed families or large families, and/or individual self-sufficiency. Provide weekly supervision, quality assurance monitoring, and structured feedback.
                  • Provide staff oversight and guidance on RCM cases to ensure adherence to program goals, objectives, and outcomes, while maintaining a focus on quality service delivery.
                  • Implement strategies to enhance the quality of services provided including staff training, and documentation review.
                  • In coordination with supervisor, proactively coordinatewith internal and external stakeholders to facilitate the opening and closing of RCM case, and collaboration of services during RCM enrollment.

                  Community Support Program (CSP):

                  • Provide guidance and support for staff providing CSP services. Provide weekly supervision, quality assurance monitoring, and structured feedback.
                  • Regularly collaborate and advocate with internal and external referral partners to ensure consistently smooth transitions between CSP and other departments and providers.
                  • Participate in calls with MBHP and present cases to advocate for service provision for refugee clients.
                  • Maintain and review all required documentation according to Masshealth and MBHP regulations.
                  • Monitor billing reports of direct reports against targets set by Program Director, and communicate with staff and supervisors about unmet targets and strategize to make sure team meets targets consistently.
                  • Ensure that team members meet established quality standards and facilitate regular meetings of direct reports to discuss client and case progress, challenges, and strategies for client success.
                  • Respond to emergencies as needed.

                  Grant Management:

                  • Ensure compliance with grant requirements and reporting deadlines.
                  • Ensure compliance with MBHP, DPH and Masshealth.
                  • Ensure accurate and complete data entry within CaseWorthy, Ehana and RISIS and Apricot data systems.

                  Qualifications:

                  • Bachelors degree in social work, public health, international development, or a related field.
                  • At least 3 years of experience in program management, preferably in refugee programs.
                  • Strong knowledge of refugee issues, case management practices, and strength-based development principles. Strong knowledge of behavioral health systems a plus.
                  • Experience working with diverse populations and a demonstrated commitment to cultural sensitivity and inclusivity.
                  • Excellent leadership and team management skills, with the ability to inspire and motivate.
                  • Excellent organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
                  • Strong interpersonal and communication skills, including the ability to collaborate effectively with internal and external stakeholders.
                  • Proficiency in data management and reporting tools.
                  • Valid driver’s license and regular access to a registered vehicle and able to pass a driving history check. SORI check required.

                    We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

                    Reception and Placement Case Manager – Spanish

                    Jewish Family Service of Western Massachusetts is seeking a Case Manager to join our multicultural New American Program team.  Position provides services related to the successful integration of refugees approved by the US State Department and other eligible arrivals. This position will report to the Initial Resettlement Program Coordinator and support the resettlement, health, employment and ESL programs for New Americans.

                    Position Details:

                    Position:         Reception and Placement Case Manager – Spanish
                    Department:  New American Program
                    Status:              Full-Time, Non-Exempt
                    Reports to:    Resettlement Coordinator
                    Location:        Springfield

                    Responsibilities:

                    • Perform functions of initial intake and resettlement through the Massachusetts Refugee Resettlement Program and the Reception and Placement (R&P) Program. Conduct R&P core services in a timely, professional manner in compliance with US State Department regulations.
                    • Conduct enrollment and referral to key core services in Springfield, such as providing orientation, enrollment in health insurance, SNAP, TAFDC and child care services. Assisting client to enroll in all eligible services and teach skills for self-sufficiency.
                    • Manage new client appointments, including those for DTA and Caring Health Center.
                    • Complete case noting and data entry in CaseWorthy.
                    • Ensure compliance with state and federal contracts regarding case file documentation, financial reporting, and tracking of services and gifts
                    • Assist clients to access medical and mental health care, including providing orientations to healthcare in the US and assisting clients to access pharmacies and specialists.
                    • Assist with referrals to agency programs, such as specialized youth and case management support.
                    • Provide case management, advocacy, and interventions on behalf of JFS clients.
                    • Able to interpret and translate for clients as needed and appropriate to enroll in services and provide information.
                    • Perform all responsibilities and duties within the framework of agency mission, policy and professional ethics.
                    • Other duties as may be assigned by the Program Director or designee.

                    Qualifications

                    • Bachelor’s degree or equivalent experience preferred.
                    • Fluency in Spanish is preferred.
                    • Experience working with non-native-English speakers from a variety of cultural and socio-economic backgrounds.
                    • Demonstrated ability to work collaboratively and independently, to plan and organize work, and follow tasks through to completion.
                    • Ability to communicate and engage with a diverse caseload and a multicultural team.
                    • At least 3 years’ experience working within refugee or immigrant communities.
                    • Valid Massachusetts driver’s license. Driving history check will be performed for selected candidate. Ability to drive clients using personal and agency vehicle

                      We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

                      Refugee Wellness and Cultural Orientation Coordinator

                      Jewish Family Service of Western Massachusetts is a dynamic organization committed to providing a wide range of services and support to individuals and families in our community. We are seeking a highly motivated and experienced individual to join our team as the Coordinator of Group Programming for Refugee Health and Well-being. In this role, you will be responsible for overseeing and enhancing programs that focus on the health, mental health, psychosocial well-being, and integration of refugees. The ideal candidate will have a strong background in program management, a deep understanding of refugee issues, and a passion for creating supportive environments for vulnerable populations.

                      Position Details:

                      Position:         Refugee Wellness and Cultural Orientation Coordinator
                      Department:  New American Program
                      Status:              Full-Time, Non-Exempt
                      Reports to:     Assistant Director, Refugee Self-Sufficiency
                      Location:        Springfield, MA

                      Responsibilities

                        1. Program Leadership:
                          • Develop and implement a comprehensive group programming strategy that addresses the health, mental health, and psychosocial needs of refugees.
                          • Design and oversee programs that support the successful integration of refugees into their new communities.
                          • Collaborate with relevant stakeholders to ensure the alignment of programming with the unique needs of the refugee population.
                        2. Team Management:
                          • Supervise and lead a team of health promotion staff, providing guidance and support to ensure the successful execution of programs.
                          • Foster a positive and inclusive team culture that encourages collaboration, innovation, and continuous learning.
                          • Conduct regular performance reviews and provide professional development opportunities for team members.
                        3. Gender-Based Violence Prevention:
                          • Manage and oversee gender-based violence prevention capacity building initiatives.
                          • Coordinate and facilitate support groups for individuals affected by gender-based violence, ensuring a safe and empowering environment.
                        4. Community Engagement:
                          • Work closely with community leaders, partner organizations, and key stakeholders to strengthen community engagement and support networks for refugees.
                          • Organize and participate in community events and outreach activities to promote awareness and understanding of refugee issues.
                        5. Reporting, Monitoring and Evaluation:
                          • Track enrollments in grant-funded programs in RISIS and CaseWorthy databases, complete required reporting to funders as required.
                          • Implement monitoring and evaluation systems to assess the effectiveness of programs and identify areas for improvement.

                          Qualifications

                          • A bachelor’s or master’s degree in a relevant field (social work, public health, international development, etc.).
                          • Proven experience in program management, particularly in the context of refugee support and health promotion.
                          • Strong knowledge of issues related to refugee health, mental health, and psychosocial well-being.
                          • Experience in managing and leading teams, with a focus on creating a positive and collaborative work environment.
                          • Familiarity with gender-based violence prevention strategies and capacity building initiatives.
                          • Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.

                          We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resources Manager, m.petrone@jfswm.org.

                          Internship Opportunities

                          Intern with JFS! Looking to start a career in social services or international relations? Become an intern to get an inside look at this work, and learn how to succeed in the field.

                          JFS is offering paid internships for qualified candidates for Health Interns, Program Management Interns, and Ukrainian Initial Resettlement Interns.

                          • Adult Education and Learning Intern
                          • Legal Support Intern
                          • Refugee Health Services Intern; Initial Resettlement Intern
                          • Refugee Program Management Intern
                          • Refugee Youth Program Intern

                          Adult Education and Learning Intern

                          Jewish Family Service of Western Massachusetts is seeking an Adult Education and Learning Intern to join our multicultural New American Program team.   This position will support refugee families by providing strength-based interventions to support refugees on their personal, learning and career paths. This position will report to the Youth and Adult Learning Coordinator and support resettlement, education, and employment programs for New Americans in Springfield, MA.

                          Position Details:

                          Responsibilities:

                          • Develop and/or adapt refugee and volunteer training and teaching tools, case management tools, resources and educational materials for use by staff, volunteers, and clients.
                          • Develop learning plans with refugee clients in conjunction with the Adult Learning Coordinator and Employment Coordinator.
                          • Train refugees on digital literacy skills and onboard clients onto technology platforms including Zoom, Burlington English, and others.
                          • Assist with research and outreach to develop partnerships with educational and literacy organizations.
                          • Lead English classes and/or pre-employment orientations with refugee clients in Springfield with direction from the Adult Learning Coordinator.
                          • Assist Employment Coordinator, including preparing clients for interviews through one-on-one coaching and Job Readiness Training, accompanying clients to job interviews and assisting with the completion of new hire paperwork
                          • Track data related to employment, online education programs, and volunteer trainers as needed or assigned.
                          • Assist with organizing in-kind donations for resettled refugees as needed
                          • Other duties as assigned by the Youth and Adult Learning Coordinator

                          Learning Objectives:

                          • Improve ESL, digital literacy teaching and coaching skills
                          • Curricula design, development and assessment skills
                          • Ability to access and direct refugees to enroll and succeed in training and education programs in Western Massachusetts
                          • Improved facilitation groups with English language learners
                          • Ability to stay organized in a fast-faced work environment, and remain flexible and patient
                          • Respectfully express and engage ideas and values in a multicultural, multilingual environment

                          Preferred Qualifications:

                          • Experience with adult learners strongly preferred, related studies preferred
                          • Organized with great attention to detail and great flexibility
                          • Able to work independently and effectively as a team member in a fast-paced environment
                          • Reliable and responsible for attending all appointments and meetings scheduled
                          • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
                          • Experience or openness to working with people from a variety of cultural backgrounds
                          • Strong computer skills: MS Word, Excel, PowerPoint. Experience with graphic design preferred.
                          • Responsible, able to work independently and professionally
                          • Strong oral and written communication skills
                          • Students pursuing a Bachelor’s or Master’s degree are welcome to apply. Clinical supervision will not be available for this position.

                          Applicants should send a cover letter and resume to:
                          Mary T. Petrone
                          Finance & Human Resource Administrator
                          Jewish Family Service of Western Massachusetts
                          15 Lenox St   Springfield, MA 01108
                          p. (413) 737-2601 f. (413) 737-0323
                          m.petrone@jfswm.org

                          Legal Support Intern

                          Jewish Family Service of Western Massachusetts is seeking a Health Services Intern to join our multicultural New American Program team. JFS is seeking a passionate and motivated Legal Intern to assist our legal team in providing critical legal services to asylum-seekers. This internship offers a unique opportunity for individuals interested in immigration and refugee law to gain valuable hands-on experience and contribute to our mission of supporting vulnerable populations. This position will report the Legal Services and Partnerships Coordinator in the New Americans in Springfield, MA.

                          Position Details:

                          Responsibilities:

                          • Legal Research: Conduct legal research on immigration laws, policies, and regulations relevant to refugee and asylum cases.
                          • Client Support: Assist attorneys in client intake and interviews, providing interpretation and translation services as needed to ensure effective communication.
                          • Documentation and Case Preparation: Assist in preparing and organizing legal documents, including asylum applications, immigration petitions, and court filings.
                          • Court and USCIS Filings: Support attorneys in filing documents with immigration courts, U.S. Citizenship and Immigration Services (USCIS), and other relevant government agencies.
                          • Case Management: Help maintain accurate and up-to-date case records, tracking deadlines, and ensuring timely follow-ups with clients.

                            Learning Objectives:

                            • Gain practical experience in immigration and refugee law.
                            • Work closely with experienced attorneys and legal professionals.
                            • Contribute to a meaningful cause by supporting vulnerable populations.
                            • Networking opportunities within the legal and refugee advocacy community.
                            • Understand the immigration system.

                              Preferred Qualifications:

                              • Undergraduate degree, preferably in law related majors.
                              • Currently enrolled in or recent graduate of an accredited law school, preferred.
                              • Strong interest in immigration and refugee law.
                              • Proficiency in a second language, especially one commonly spoken by refugees in the community, is a plus.
                              • Compassionate, culturally sensitive, and empathetic toward the needs of refugees and asylum-seekers.
                              • Reliable, organized, and detail-oriented.
                              • Ability to maintain confidentiality and adhere to ethical guidelines.
                              • Previous related internships or work experience preferred.
                              • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
                              • Able to work independently and effectively as a team member in a fast-paced environment.
                              • Reliable and responsible for attending all appointments and meetings scheduled.
                              • Access reliable transportation.

                                Applicants should send a cover letter and resume to:
                                Mary T. Petrone
                                Finance & Human Resource Administrator
                                Jewish Family Service of Western Massachusetts
                                15 Lenox St   Springfield, MA 01108
                                p. (413) 737-2601 f. (413) 737-0323
                                m.petrone@jfswm.org

                                Refugee Health Services Intern

                                Jewish Family Service of Western Massachusetts is seeking a Health Services Intern to join our multicultural New American Program team. This position will support refugee families by ensuring clients attend required physical, dental, and counseling appointments and that clients learn best practices related to health and hygiene. Interns will assist case workers by serving as an additional resource for clients and collecting information that helps improve the program’s delivery. This position will report the New American Program Director and support the resettlement and intensive case management programs for New Americans in Springfield, MA.

                                Position Details:

                                Responsibilities:

                                • Assist staff with case management including:
                                  • advocating for health and social services
                                  • helping to coordinate referrals to a wide variety of social services
                                  • transporting clients to/from appointments, accompanying clients to medical and other appointments to ensure interpretation and follow-up
                                • Help develop curriculum for educational or support groups based on clients’ needs
                                • Teach health orientation classes to newcomer clients
                                • Lead health tours of local health facilitates, when planned by Health Coordinator
                                • Manage client records and document client interactions through case notes in online database
                                • Assist case managers and clients with crisis management services, as needed

                                Learning Objectives:

                                • Recognize common hygiene and health challenges faced by refugee populations
                                • Develop strong advocacy and people skills
                                • Identify best practices associated with case management and how to effectively conduct client meetings
                                • Identify and access community resources and services, particularly those that serve refugees
                                • Understand the New American Program, as well as what role resettlement agencies like JFS play in receiving and integrating refugees
                                • Respectfully express and engage ideas and values in a multicultural, multilingual environment

                                Preferred Qualifications:

                                • Interest in refugee medical and healthcare issues
                                • Undergraduate or graduate students interested in medical, health, social work, or psychology fields are encouraged to apply
                                • Previous related internships or work experience preferred
                                • Ability to work respectfully in a multicultural environment
                                • Patience speaking with non-native English speakers/non-English speakers
                                • Experience advocating on behalf of others
                                • Excellent oral and written communication skills
                                • Professionalism, discretion, and maturity in dealing with confidential information
                                • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
                                • Organized with great attention to detail and great flexibility
                                • Able to work independently and effectively as a team member in a fast-paced environment
                                • Reliable and responsible for attending all appointments and meetings scheduled
                                • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus frequently to appointments and clients homes in Springfield)
                                • Students pursuing a Bachelor’s or Master’s degree are welcome to apply. Clinical supervision will not be available for this position.

                                Applicants should send a cover letter and resume to:
                                Mary T. Petrone
                                Finance & Human Resource Administrator
                                Jewish Family Service of Western Massachusetts
                                15 Lenox St   Springfield, MA 01108
                                p. (413) 737-2601 f. (413) 737-0323
                                m.petrone@jfswm.org

                                Initial Resettlement Intern

                                Jewish Family Service of Western Massachusetts is seeking an Intern to join our multicultural New American Program team. This position will support initial refugee resettlement by providing strength-based interventions to promote integration for refugee families, personal health, and well-being. The intern will work to support positive resettlement, acculturation, and citizenship of refugees in Western Massachusetts. This position will report the Resettlement Coordinator and support the resettlement, health, and employment programs for New Americans in Springfield, MA.

                                Position Details:

                                Responsibilities:

                                • Assist Resettlement Coordinator to prepare for, supply, arrange housing, and support refugees resettled in Springfield through the Reception and Placement Program
                                • Welcome newly arrived refugees and assist to ensure they have their basic needs upon arrival to Western Massachusetts
                                • Assist in teaching and practicing English with newly arrived refugees to navigate their new community
                                • Accompany refugees to the grocery store, to the bank, to the library, and to other community locations to help orient them to their new cities or towns
                                • Develop and/or adapt case management tools, resources and educational materials for use by staff, volunteers, and clients.
                                • Assist with provision of medical care coordination services for medically vulnerable clients (i.e. health insurance applications, accompaniment to medical appointments)
                                • Lead bus orientations and bank orientations with refugee clients in Springfield
                                • Assist refugee parents with the school system, including school registration for refugee children
                                • Assist with documentation, data entry, and helping supervise refugee children as necessary during meetings where it would not be appropriate for children to attend
                                • Assist with organizing in-kind donations for resettled refugees and setting up apartments for new arrivals
                                • Other duties as assigned by the Resettlement Coordinator

                                Learning Objectives:

                                • Respectfully express and engage ideas and values in a multicultural, multilingual environment
                                • Ability to multitask and prioritize needs for incoming refugee families.
                                • Develop strong advocacy and people skills
                                • Identify best practices associated with case management and how to effectively conduct client meetings
                                • Deep understanding of the refugee resettlement program, including challenges that newcomers face and overcome to access services and thrive
                                • Fluency in navigating essential services for refugees, including welfare systems, education systems, and social services in Western Massachusetts

                                Preferred Qualifications:

                                • Organized with great attention to detail and great flexibility
                                • Able to work independently and effectively as a team member in a fast-paced environment
                                • Reliable and responsible for attending all appointments and meetings scheduled
                                • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
                                • Experience or openness to working with people from a variety of cultural backgrounds
                                • Strong computer skills: MS Word, Excel, PowerPoint.
                                • Responsible, able to work independently and professionally
                                • Strong oral and written communication skills

                                  Applicants should send a cover letter and resume to:
                                  Mary T. Petrone
                                  Finance & Human Resource Administrator
                                  Jewish Family Service of Western Massachusetts
                                  15 Lenox St   Springfield, MA 01108
                                  p. (413) 737-2601 f. (413) 737-0323
                                  m.petrone@jfswm.org

                                  Refugee Program Management Intern

                                  Jewish Family Service of Western Massachusetts is seeking an Intern to join our multicultural New American Program team.   This position will support the New American Program Director to lead the New American Team. The intern will support in providing strength-based interventions to promote refugee health, well-being and to support positive resettlement, acculturation, and citizenship for and with refugees in Western Massachusetts. This position will report the New American Program Director and support the resettlement, intensive case management, and employment programs for New Americans in Springfield, MA.

                                  Position Details:

                                  Responsibilities:

                                  • Develop resources and materials for resettlement staff at the direction of the New American Program Director
                                  • Assist in quality assurance of documentation, including case notes, files, and focus group with refugees
                                  • Assist in screening, inputting and vetting JFS volunteers and preparing volunteers for their roles
                                  • Assist in grant reporting and applying for grants to support services for New Americans at the direction of the New American Program Director
                                  • Develop and/or adapt case management tools, resources and educational materials for use by staff, volunteers, and clients.
                                  • Assist with research and outreach to develop partnerships with health providers and community organizations
                                  • Assist with documentation, data entry, and data analysis to improve program services and promote program activities
                                  • Assist with outreach to local organizations to collect and organize in-kind donations for resettled refugees
                                  • Other duties as assigned by the New American Program Director

                                  Learning Objectives:

                                  • Develop skills to lead teams within nonprofit agencies
                                  • Develop the ability to aggregate and organize information from various sources to be useful for a multicultural and multilingual audience
                                  • Develop ability to monitor the work of a team with complex responsibilities, and give constructive feedback to make services or reporting more efficient and the program more in compliance
                                  • Develop the ability to organize, export, and analyze real work data in Excel and other platforms
                                  • Develop the ability to thrive in a fast-paced, multi-cultural environment
                                  • Respectfully express and engage ideas and values in a multicultural, multilingual environment

                                  Preferred Qualifications:

                                  • Organized with great attention to detail and great flexibility
                                  • Ability to work independently in a fast-paced environment
                                  • Reliable and responsible for attending all appointments and meetings scheduled
                                  • A car/driver’s license and willingness to transport clients when needed (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
                                  • Experience or openness to working with people from a variety of cultural backgrounds
                                  • Strong computer skills: MS Word, Excel, PowerPoint. Experience with graphic design preferred.
                                  • Responsible, able to work independently and professionally
                                  • Strong oral and written communication skills
                                  • Students pursuing a Master’s degree in public policy, nonprofit management, or international nonprofit management encouraged to apply. Internship is open to students pursuing a Bachelor’s or Master’s degree. Clinical supervision will not be available for this position.

                                  Applicants should send a cover letter and resume to:
                                  Mary T. Petrone
                                  Finance & Human Resource Administrator
                                  Jewish Family Service of Western Massachusetts
                                  15 Lenox St   Springfield, MA 01108
                                  p. (413) 737-2601 f. (413) 737-0323
                                  m.petrone@jfswm.org

                                  Refugee Youth Program Intern

                                  Jewish Family Service of Western Massachusetts is seeking an Intern to join our multicultural New American Program team. This position will support the refugee youth programs by recruiting youth participants, coordinating workshops, and developing curricular content for future program years based on assessment data. The intern will work to support positive resettlement, acculturation, and citizenship of refugees in Western Massachusetts. This position will report to the Refugee Youth Mentoring Specialist and support the education programs for New Americans in Springfield, MA.

                                  Position Details:

                                  Responsibilities:

                                  • Recruit and screen participants for youth mentoring program in collaboration with case workers. Conduct outreach to families and community leaders.
                                  • Gather and organize volunteer training and mentoring resources on Google Classroom
                                  • Collaborate with colleagues to coordinate workshops for participants – plan, organize, lead/connect with leaders, assess workshop successes and challenges, suggest plans for next year
                                  • Create a curriculum for refugee youth mentoring program
                                  • Compile assessment data; identify themes and develop content for future program years
                                  • Develop a database of helpful program contacts
                                  • Create a portfolio of resources for refugee youth who are finished high school and are developing future plans
                                  • Assist staff to support refugee youth in school, including communicating with guidance counselors, assisting youth with digital literacy, and conducting outreach for tutors to support refugee learners
                                  • Monitor volunteer reports submitted about work with refugee youth, follow-up on any needed issues or questions identified in the reporting
                                  • Other duties as assigned by the Refugee Youth Mentoring Specialist

                                  Learning Objectives:

                                  • Respectfully express and engage ideas and values in a multicultural, multilingual environment
                                  • Ability to multitask and prioritize needs for program and volunteer management
                                  • Develop strong training, negotiating, and people skills
                                  • Identify best practices associated with program management and how to effectively conduct meetings and trainings
                                  • Deep understanding of opportunities and challenges that newcomer youth face and how to develop effective tools to help them navigate US systems and personal decision making
                                  • Fluency in navigating educational and career support services for/with refugees and their mentors and volunteers

                                  Preferred Qualifications:

                                  • Experience working with youth or English language learner populations preferred
                                  • Organized with great attention to detail and great flexibility
                                  • Able to work independently and effectively as a team member in a fast-paced environment
                                  • Reliable and responsible for attending all appointments and meetings scheduled
                                  • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
                                  • Experience or openness to working with people from a variety of cultural backgrounds
                                  • Strong computer skills: MS Word, Excel, PowerPoint.
                                  • Responsible, able to work independently and professionally
                                  • Strong oral and written communication skills

                                    Applicants should send a cover letter and resume to:
                                    Mary T. Petrone
                                    Finance & Human Resource Administrator
                                    Jewish Family Service of Western Massachusetts
                                    15 Lenox St   Springfield, MA 01108
                                    p. (413) 737-2601 f. (413) 737-0323
                                    m.petrone@jfswm.org

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