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Employment & Internship
Opportunities

Chief Executive Officer

Jewish Family Service of Western Massachusetts is seeking a mission-driven, energetic, caring, and strategic Chief Executive Officer (CEO)who is devoted to strengthening the lives of individuals living in Western MA. The new CEO will have the opportunity to lead an impactful organization rooted in Jewish values, to quickly respond to the evolving needs of the community and to ensure the financial stability and sustainability of the agency.

The CEO will have a proven ability to manage a non-profit organization and to work creatively and collaboratively with the team, the board, and the community. The successful candidate will have demonstrated leadership skills and a successful record of accomplishments which engenders trust, confidence, motivation, and high morale among employees, board members, volunteers, donors, and community partners.

The CEO will collaborate with a devoted and highly engaged board and hundreds of volunteers who share their time, talents, and treasure to sustain and support the thousands of individuals and families served by JFS annually.

The successful candidate will possess demonstrated leadership skills in effective fundraising and revenue development, establishing and implementing strategic and operational objectives, and motivating and managing staff to deliver high quality programs and services. The CEO will cultivate and steward positive relationships with the individuals and groups that support JFS, including Jewish community institutions, business leaders, public officials, funders, and professional organizations. The incumbent will also be an entrepreneur and a visionary, guiding the agency toward opportunities to support the growing needs of the community and enhancing the long-term financial sustainability of the organization.

We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resource Administrator, m.petrone@jfswm.org.

 

Executive Assistant 

To provide exemplary administrative support to Chief Executive Officer (CEO) working in conjunction with Program Directors ensuring effective and efficient program operations. Manage and prioritize CEO’s schedules and communications in professional and courteous manner. Manage and research special initiatives and projects. Respond to inquiries, prepare for events, meetings in coordination with management and community partners. 

Position Details:

    Position Title:              Executive Assistant
    Department:               Administration
    Status:                         Exempt, 32 hours weekly
    Reports to:                  Executive Director
    Location:                     15 Lenox Street,  Springfield 

      Responsibilities:

      • Manage and prioritize correspondence, email communication, and schedule of Chief Executive Office and other Senior Management members as directed
      • Manage administrative projects, duties and record keeping in support of executive offices
      • Prepare Board meeting correspondence and assist with preparation of Board reports and meetings
      • Prepare agendas and attended various Board, Committee and Staff Meetings and transcribe meeting minutes as requested
      • Support managers with marketing and development activities
      • Oversee stewardship of volunteers
      • Assist with and support the successful execution of agency events
      • Provide backup reception duties for Administrative Assistant
      • Contribute in agency continuous quality improvement program
      • Other duties as assigned

      Performance Criteria:

      • Attention to time and detail, personal reliability
      • Independence of function and judgment
      • Timeliness and accuracy of management information
      • Reliability and accuracy of communications, written and verbal
      • Ability to relate to other staff, clients, managers, board, and the larger community in a manner that enhances the agency’s performance and image
      • Technical competence and accuracy in administrative duties

      Qualifications:

      • Minimum 5 years clerical experience, including experience in supervision
      • B.A. required
      • Excellent written communication and organizational skills
      • Ability to work in cross functional team environment
      • Demonstrated ability to work effectively with the agency’s leadership
      • Proficiency in MS Office Suite, Abode and PowerPoint
      • Ability to navigate various database systems
      • Ability to operate and maintain office equipment; including phone, fax, copier and postage machine
      • Ability to manage multiple projects at one time
      • Demonstrated ability to perform job responsibilities
      • Respect and appreciation of diverse cultures 

      We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resource Administrator, m.petrone@jfswm.org.

      Finance Office Manager

      The Finance Office Manager will support the CFO in the management of the organization’s financial, administrative, and facility functions.  The Finance Office Manager will meet the highest standards to ensure the organization is in compliance with applicable federal and state regulations, and funder and donor requirements.

      Position Details:

        Position Title:            Finance Office Manager
        Department:              Administration
        Status:                         Exempt
        Reports to:                  Chief Financial Officer
        Location:                     15 Lenox Street,  Springfield 

          Responsibilities:

          • Assist CFO with grant and contract management including but not limited to review of all monthly invoices to ensure compliance with grant requirements, create budgets and budget amendments in collaboration with CFO
          • Assist with preparation, monitoring and analysis of monthly financial reports statements that summarize, analyze and forecast agency financial position based on past, present, and expected operations.
          • Assist senior staff with management and maintenance of program budgets
          • Assist with month-end and year-end closing process
          • Oversee and maintain business office facilities and security systems, vendor and contractors relations including tracking maintenance of company vehicle, cleaning services and general repairs.
          • Oversee and insure all office equipment, security and phone systems are in functional working order in support of all employees
          • Assist with negotiation of contracts and renewals of agreements with financial institutions, software licenses, service contracts and insurance companies to ensure competitive rates in addition to maintaining compliance with required reporting
          • Provide administrative support in grants and contract management, insurance documentation, central office record keeping and organization of same
          • Provide support to CFO in management of IT network systems information technology resources. When necessary triage IT issues and coordinate resolutions in the most cost effective way
          • Coordinate annual audit with finance staff and auditors including the timely submission of all external returns and filings including, but not  limited to Form 990, Form PC, Commonwealth Annual Report and State Uniform Financial Report
          • Assist with renewal of property and liability insurance coverage and monitor status of any claims
          • Maintain a safe working environment
          • Perform all responsibilities and duties within the framework of the agency mission, policies and professional ethics

          Qualifications:

          • Bachelor’s Degree in Accounting or related field required
          • Minimum of five years experience in non-profit grants management or accounting
          • Familiarity with GAAP
          • Advanced MS Excel skills required
          • Proficiency in MS Office, Word, PowerPoint, and accounting software
          • Ability to interpret and summarize financial data and trends
          • Strong working knowledge and experience in broad range of administrative and management areas
          • Excellent organizational and time management skills
          • Outstanding verbal and written communication skills
          • High degree of flexibility, patience, and persistence a must.
          • Ability to build positive and productive working relationships with colleagues, consumers and vendors
          • Familiarity with Jewish traditions and /or multi-cultural understanding and sensitivity

          We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary T. Petrone, Human Resource Administrator, m.petrone@jfswm.org.

          Family Support Program Specialist

          To support families with mental health challenges by providing strength-based interventions to promote personal health, well-being and to support positive resettlement, acculturation, and the citizenship process for refugees and immigrants. To provide direct and indirect services in accordance with contract requirements and to ensure compliance with documentation guidelines for all funding sources. To provide consistent, quality services and active community outreach to all required consumer groups.

          Position Details:

            Position: Family Support Program Specialist
            Program:
            New American Program
            Status:
            Full Time, Non-Exempt
            Reports to:
            Community Support Program Refugee Director

              Responsibilities:

                • Conduct assessment by interviewing clients at JFS office, home, and other appropriate settings.
                • Prepare individualized achievable service plan with specific and attainable goals.
                • Provide family and individual treatment interventions that may include family life education, behavioral consultation, and community outreach.
                • Make full use of social services and all available resources which are available for individuals and families.
                • Compile and maintain timely, up-to-date and accurate client records and progress notes according to JFS policies and procedures.
                • Complete and submit all required client documentation, following agency protocols, in a timely manner
                • Attend weekly supervision sessions with assigned supervisor.
                • Understand and practice agency mission, values, and policies
                • Be available for client emergencies
                • Maintain good relations within the community and other agencies.
                • Cooperate and collaborate with other social services agencies that may work with clients and families
                • Help clients meet financial needs for themselves and for immediate family members. This includes supporting clients to get employment, welfare and SSI benefits.
                • Provide ongoing case management to clients as assigned by your supervisor.
                • Help clients to become self sufficient.
                • Perform translation and interpretation services for clients as needed.
                • Perform all responsibilities within the framework of JFS’s mission and policies.
                • Perform other duties as assigned by your supervisor.

                Qualifications:

                • Bachelor’s degree or related experience in social work or health care
                • Experience providing services to refugee and/or immigrant populations
                • Computer literate
                • Ability to work in an ethnically diverse work environment
                • Capacity to deal with unpredictable situations and concerns
                • Ability to work autonomously
                • Must function well as part of a team
                • Valid Massachusetts’s driver’s license
                • Bilingual Ukranian/English

                We offer a competitive compensation package. JFS is an affirmative action/equal opportunity employer. Please email your cover letter and resume to: Mary Petrone, Human Resource Administrator, m.petrone@jfswm.org.

                Internship Opportunities

                Intern with JFS! Looking to start a career in social services or international relations? Become an intern to get an inside look at this work, and learn how to succeed in the field.

                • Adult Education and Learning Intern
                • Refugee Health Services Intern; Initial Resettlement Intern
                • Refugee Program Management Intern
                • Refugee Youth Program Intern

                Adult Education and Learning Intern

                Jewish Family Service of Western Massachusetts is seeking an Adult Education and Learning Intern to join our multicultural New American Program team.   This position will support refugee families by providing strength-based interventions to support refugees on their personal, learning and career paths. This position will report to the Youth and Adult Learning Coordinator and support resettlement, education, and employment programs for New Americans in Springfield, MA.

                Position Details:

                Responsibilities:

                • Develop and/or adapt refugee and volunteer training and teaching tools, case management tools, resources and educational materials for use by staff, volunteers, and clients.
                • Develop learning plans with refugee clients in conjunction with the Adult Learning Coordinator and Employment Coordinator.
                • Train refugees on digital literacy skills and onboard clients onto technology platforms including Zoom, Burlington English, and others.
                • Assist with research and outreach to develop partnerships with educational and literacy organizations.
                • Lead English classes and/or pre-employment orientations with refugee clients in Springfield with direction from the Adult Learning Coordinator.
                • Assist Employment Coordinator, including preparing clients for interviews through one-on-one coaching and Job Readiness Training, accompanying clients to job interviews and assisting with the completion of new hire paperwork
                • Track data related to employment, online education programs, and volunteer trainers as needed or assigned.
                • Assist with organizing in-kind donations for resettled refugees as needed
                • Other duties as assigned by the Youth and Adult Learning Coordinator

                Learning Objectives:

                • Improve ESL, digital literacy teaching and coaching skills
                • Curricula design, development and assessment skills
                • Ability to access and direct refugees to enroll and succeed in training and education programs in Western Massachusetts
                • Improved facilitation groups with English language learners
                • Ability to stay organized in a fast-faced work environment, and remain flexible and patient
                • Respectfully express and engage ideas and values in a multicultural, multilingual environment

                Preferred Qualifications:

                • Experience with adult learners strongly preferred, related studies preferred
                • Organized with great attention to detail and great flexibility
                • Able to work independently and effectively as a team member in a fast-paced environment
                • Reliable and responsible for attending all appointments and meetings scheduled
                • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
                • Experience or openness to working with people from a variety of cultural backgrounds
                • Strong computer skills: MS Word, Excel, PowerPoint. Experience with graphic design preferred.
                • Responsible, able to work independently and professionally
                • Strong oral and written communication skills
                • Students pursuing a Bachelor’s or Master’s degree are welcome to apply. Clinical supervision will not be available for this position.

                Applicants should send a cover letter and resume to:
                Mary T. Petrone
                Finance & Human Resource Administrator
                Jewish Family Service of Western Massachusetts
                15 Lenox St   Springfield, MA 01108
                p. (413) 737-2601 f. (413) 737-0323
                m.petrone@jfswm.org

                Refugee Health Services Intern

                Jewish Family Service of Western Massachusetts is seeking a Health Services Intern to join our multicultural New American Program team. This position will support refugee families by ensuring clients attend required physical, dental, and counseling appointments and that clients learn best practices related to health and hygiene. Interns will assist case workers by serving as an additional resource for clients and collecting information that helps improve the program’s delivery. This position will report the New American Program Director and support the resettlement and intensive case management programs for New Americans in Springfield, MA.

                Position Details:

                Responsibilities:

                • Assist staff with case management including:
                  • advocating for health and social services
                  • helping to coordinate referrals to a wide variety of social services
                  • transporting clients to/from appointments, accompanying clients to medical and other appointments to ensure interpretation and follow-up
                • Help develop curriculum for educational or support groups based on clients’ needs
                • Teach health orientation classes to newcomer clients
                • Lead health tours of local health facilitates, when planned by Health Coordinator
                • Manage client records and document client interactions through case notes in online database
                • Assist case managers and clients with crisis management services, as needed

                Learning Objectives:

                • Recognize common hygiene and health challenges faced by refugee populations
                • Develop strong advocacy and people skills
                • Identify best practices associated with case management and how to effectively conduct client meetings
                • Identify and access community resources and services, particularly those that serve refugees
                • Understand the New American Program, as well as what role resettlement agencies like JFS play in receiving and integrating refugees
                • Respectfully express and engage ideas and values in a multicultural, multilingual environment

                Preferred Qualifications:

                • Interest in refugee medical and healthcare issues
                • Undergraduate or graduate students interested in medical, health, social work, or psychology fields are encouraged to apply
                • Previous related internships or work experience preferred
                • Ability to work respectfully in a multicultural environment
                • Patience speaking with non-native English speakers/non-English speakers
                • Experience advocating on behalf of others
                • Excellent oral and written communication skills
                • Professionalism, discretion, and maturity in dealing with confidential information
                • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
                • Organized with great attention to detail and great flexibility
                • Able to work independently and effectively as a team member in a fast-paced environment
                • Reliable and responsible for attending all appointments and meetings scheduled
                • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus frequently to appointments and clients homes in Springfield)
                • Students pursuing a Bachelor’s or Master’s degree are welcome to apply. Clinical supervision will not be available for this position.

                Applicants should send a cover letter and resume to:
                Mary T. Petrone
                Finance & Human Resource Administrator
                Jewish Family Service of Western Massachusetts
                15 Lenox St   Springfield, MA 01108
                p. (413) 737-2601 f. (413) 737-0323
                m.petrone@jfswm.org

                Initial Resettlement Intern

                Jewish Family Service of Western Massachusetts is seeking an Intern to join our multicultural New American Program team. This position will support initial refugee resettlement by providing strength-based interventions to promote integration for refugee families, personal health, and well-being. The intern will work to support positive resettlement, acculturation, and citizenship of refugees in Western Massachusetts. This position will report the Resettlement Coordinator and support the resettlement, health, and employment programs for New Americans in Springfield, MA.

                Position Details:

                Responsibilities:

                • Assist Resettlement Coordinator to prepare for, supply, arrange housing, and support refugees resettled in Springfield through the Reception and Placement Program
                • Welcome newly arrived refugees and assist to ensure they have their basic needs upon arrival to Western Massachusetts
                • Assist in teaching and practicing English with newly arrived refugees to navigate their new community
                • Accompany refugees to the grocery store, to the bank, to the library, and to other community locations to help orient them to their new cities or towns
                • Develop and/or adapt case management tools, resources and educational materials for use by staff, volunteers, and clients.
                • Assist with provision of medical care coordination services for medically vulnerable clients (i.e. health insurance applications, accompaniment to medical appointments)
                • Lead bus orientations and bank orientations with refugee clients in Springfield
                • Assist refugee parents with the school system, including school registration for refugee children
                • Assist with documentation, data entry, and helping supervise refugee children as necessary during meetings where it would not be appropriate for children to attend
                • Assist with organizing in-kind donations for resettled refugees and setting up apartments for new arrivals
                • Other duties as assigned by the Resettlement Coordinator

                Learning Objectives:

                • Respectfully express and engage ideas and values in a multicultural, multilingual environment
                • Ability to multitask and prioritize needs for incoming refugee families.
                • Develop strong advocacy and people skills
                • Identify best practices associated with case management and how to effectively conduct client meetings
                • Deep understanding of the refugee resettlement program, including challenges that newcomers face and overcome to access services and thrive
                • Fluency in navigating essential services for refugees, including welfare systems, education systems, and social services in Western Massachusetts

                Preferred Qualifications:

                • Organized with great attention to detail and great flexibility
                • Able to work independently and effectively as a team member in a fast-paced environment
                • Reliable and responsible for attending all appointments and meetings scheduled
                • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
                • Experience or openness to working with people from a variety of cultural backgrounds
                • Strong computer skills: MS Word, Excel, PowerPoint.
                • Responsible, able to work independently and professionally
                • Strong oral and written communication skills

                  Applicants should send a cover letter and resume to:
                  Mary T. Petrone
                  Finance & Human Resource Administrator
                  Jewish Family Service of Western Massachusetts
                  15 Lenox St   Springfield, MA 01108
                  p. (413) 737-2601 f. (413) 737-0323
                  m.petrone@jfswm.org

                  Refugee Program Management Intern

                  Jewish Family Service of Western Massachusetts is seeking an Intern to join our multicultural New American Program team.   This position will support the New American Program Director to lead the New American Team. The intern will support in providing strength-based interventions to promote refugee health, well-being and to support positive resettlement, acculturation, and citizenship for and with refugees in Western Massachusetts. This position will report the New American Program Director and support the resettlement, intensive case management, and employment programs for New Americans in Springfield, MA.

                  Position Details:

                  Responsibilities:

                  • Develop resources and materials for resettlement staff at the direction of the New American Program Director
                  • Assist in quality assurance of documentation, including case notes, files, and focus group with refugees
                  • Assist in screening, inputting and vetting JFS volunteers and preparing volunteers for their roles
                  • Assist in grant reporting and applying for grants to support services for New Americans at the direction of the New American Program Director
                  • Develop and/or adapt case management tools, resources and educational materials for use by staff, volunteers, and clients.
                  • Assist with research and outreach to develop partnerships with health providers and community organizations
                  • Assist with documentation, data entry, and data analysis to improve program services and promote program activities
                  • Assist with outreach to local organizations to collect and organize in-kind donations for resettled refugees
                  • Other duties as assigned by the New American Program Director

                  Learning Objectives:

                  • Develop skills to lead teams within nonprofit agencies
                  • Develop the ability to aggregate and organize information from various sources to be useful for a multicultural and multilingual audience
                  • Develop ability to monitor the work of a team with complex responsibilities, and give constructive feedback to make services or reporting more efficient and the program more in compliance
                  • Develop the ability to organize, export, and analyze real work data in Excel and other platforms
                  • Develop the ability to thrive in a fast-paced, multi-cultural environment
                  • Respectfully express and engage ideas and values in a multicultural, multilingual environment

                  Preferred Qualifications:

                  • Organized with great attention to detail and great flexibility
                  • Ability to work independently in a fast-paced environment
                  • Reliable and responsible for attending all appointments and meetings scheduled
                  • A car/driver’s license and willingness to transport clients when needed (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
                  • Experience or openness to working with people from a variety of cultural backgrounds
                  • Strong computer skills: MS Word, Excel, PowerPoint. Experience with graphic design preferred.
                  • Responsible, able to work independently and professionally
                  • Strong oral and written communication skills
                  • Students pursuing a Master’s degree in public policy, nonprofit management, or international nonprofit management encouraged to apply. Internship is open to students pursuing a Bachelor’s or Master’s degree. Clinical supervision will not be available for this position.

                  Applicants should send a cover letter and resume to:
                  Mary T. Petrone
                  Finance & Human Resource Administrator
                  Jewish Family Service of Western Massachusetts
                  15 Lenox St   Springfield, MA 01108
                  p. (413) 737-2601 f. (413) 737-0323
                  m.petrone@jfswm.org

                  Refugee Youth Program Intern

                  Jewish Family Service of Western Massachusetts is seeking an Intern to join our multicultural New American Program team. This position will support the refugee youth programs by recruiting youth participants, coordinating workshops, and developing curricular content for future program years based on assessment data. The intern will work to support positive resettlement, acculturation, and citizenship of refugees in Western Massachusetts. This position will report to the Refugee Youth Mentoring Specialist and support the education programs for New Americans in Springfield, MA.

                  Position Details:

                  Responsibilities:

                  • Recruit and screen participants for youth mentoring program in collaboration with case workers. Conduct outreach to families and community leaders.
                  • Gather and organize volunteer training and mentoring resources on Google Classroom
                  • Collaborate with colleagues to coordinate workshops for participants – plan, organize, lead/connect with leaders, assess workshop successes and challenges, suggest plans for next year
                  • Create a curriculum for refugee youth mentoring program
                  • Compile assessment data; identify themes and develop content for future program years
                  • Develop a database of helpful program contacts
                  • Create a portfolio of resources for refugee youth who are finished high school and are developing future plans
                  • Assist staff to support refugee youth in school, including communicating with guidance counselors, assisting youth with digital literacy, and conducting outreach for tutors to support refugee learners
                  • Monitor volunteer reports submitted about work with refugee youth, follow-up on any needed issues or questions identified in the reporting
                  • Other duties as assigned by the Refugee Youth Mentoring Specialist

                  Learning Objectives:

                  • Respectfully express and engage ideas and values in a multicultural, multilingual environment
                  • Ability to multitask and prioritize needs for program and volunteer management
                  • Develop strong training, negotiating, and people skills
                  • Identify best practices associated with program management and how to effectively conduct meetings and trainings
                  • Deep understanding of opportunities and challenges that newcomer youth face and how to develop effective tools to help them navigate US systems and personal decision making
                  • Fluency in navigating educational and career support services for/with refugees and their mentors and volunteers

                  Preferred Qualifications:

                  • Experience working with youth or English language learner populations preferred
                  • Organized with great attention to detail and great flexibility
                  • Able to work independently and effectively as a team member in a fast-paced environment
                  • Reliable and responsible for attending all appointments and meetings scheduled
                  • A car/driver’s license and willingness to transport clients to/from appointments/events (if candidate does not have a car, then willingness to travel on the bus to appointments and clients homes)
                  • Experience or openness to working with people from a variety of cultural backgrounds
                  • Strong computer skills: MS Word, Excel, PowerPoint.
                  • Responsible, able to work independently and professionally
                  • Strong oral and written communication skills

                    Applicants should send a cover letter and resume to:
                    Mary T. Petrone
                    Finance & Human Resource Administrator
                    Jewish Family Service of Western Massachusetts
                    15 Lenox St   Springfield, MA 01108
                    p. (413) 737-2601 f. (413) 737-0323
                    m.petrone@jfswm.org

                    View JFS 2021 Impact Report

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                    Staff Member